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瑞士酒店管理本科调研报告A Study of Guest Satisfaction Based on the Hotel Industry [2]
论文作者：留学论文论文属性：调研报告 Research Proposal登出时间：2012-06-22编辑：tinkle点击率：6305
论文字数：3410论文编号：org201206220933242985语种：英语 English地区：瑞士价格：$ 22
关键词：瑞士论文Hotel IndustryGuest Satisfaction
摘要：文章是描述酒业行业的客户满意度调查研究A Study of Guest Satisfaction Based on the Hotel Industry。由留学论文之瑞士论文策划组提供。
: An application of the three-factor theory of customer satisfaction on life style groups. Tourism Management, 29(1), pp.116-126.
John W. O’Neill and Anna S. Mattila, 2004. Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue. Journal of Hospitality & Tourism Research, 28(2), pp.156-165.
Kenneth Roman, 2009. The King of Madison Avenue: David Ogilvy and the Making of Modern Advertising. New York: Palgrave MacMillan.
Matthias Fuchs and Klaus Weiermair, 2004. Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest Satisfaction. Journal of travel research, 42(3), pp. 212-225.
Michael A. Spinelli, 2011. Investigating the Relationhip between Employee Satisfaction and Guest Satisfaction. Cornell Hospitality Quarterly, 41(6), pp.56-64.
Murat Usta, Katerina Berezina and Cihan Cobanoglu, 2011. The Impact of Hotel Attributes’ Satisfaction on Overall Guest Satisfaction. Advanced Search, 6(3), pp.23-35.
Padron, Thomas C., 2011. Transformational leadership of hotel general managers and guest satisfaction ratings: A correlational study. Management, Vol.12, pp.122-131.
Rajinikanth, R., 2011. Effect of Length of Stay on Guest Satisfaction-An Empirical Study of Indian Hotel Industry. Business Administration and Businesshttps://www.51lunwen.org/hotelmanagement/2010/0808/1044321652.html Economics, Vol.11, pp.132-164.
Vincent P. Magnini, John C. Crotts and Anita Zehrer, 2011. Understanding Customer Delight An Application of Travel Blog Analysis. Journal of travel research, 55(5), pp.46-53.
John W. O’Neill and Anna S. Mattila, 2004. Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue. Journal of Hospitality & Tourism Research, 28(2), pp.156-165.
Kenneth Roman, 2009. The King of Madison Avenue: David Ogilvy and the Making of Modern Advertising. New York: Palgrave MacMillan.
Matthias Fuchs and Klaus Weiermair, 2004. Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest Satisfaction. Journal of travel research, 42(3), pp. 212-225.
Michael A. Spinelli, 2011. Investigating the Relationhip between Employee Satisfaction and Guest Satisfaction. Cornell Hospitality Quarterly, 41(6), pp.56-64.
Murat Usta, Katerina Berezina and Cihan Cobanoglu, 2011. The Impact of Hotel Attributes’ Satisfaction on Overall Guest Satisfaction. Advanced Search, 6(3), pp.23-35.
Padron, Thomas C., 2011. Transformational leadership of hotel general managers and guest satisfaction ratings: A correlational study. Management, Vol.12, pp.122-131.
Rajinikanth, R., 2011. Effect of Length of Stay on Guest Satisfaction-An Empirical Study of Indian Hotel Industry. Business Administration and Businesshttps://www.51lunwen.org/hotelmanagement/2010/0808/1044321652.html Economics, Vol.11, pp.132-164.
Vincent P. Magnini, John C. Crotts and Anita Zehrer, 2011. Understanding Customer Delight An Application of Travel Blog Analysis. Journal of travel research, 55(5), pp.46-53.
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