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ther, how they progress over time - is truly blessed with the capacity to understand important aspects of human nature and interpersonal relationships.
'Liptak defines emotional intelligence as intentionally making your emotions work for you by using them to help guide your behavior and thinking ways that enhance your results (2005). Weisinger (1998) uses the following illustration: Imagine you must deliver a presentation at work and you are feeling extremely anxious. Your self - awareness element of emotional intelligence) alerts you to your heightened anxiety level and your emotional intelligence leads you to undertake a number of actions, such assuming relaxation techniques to calm your nerves or ceasing counterproductive behaviors like pacing the room. Applications of emotional intelligence at work are almost limitless (Weisinger, 1998). Resolving a conflict with a co - worker, staying on top of a task until it is complete or dealing with a difficult customer are all instances in which emotional intelligence is instrumental (Weisinger, 1998).

情绪智力模型——Models of emotional intelligence

Mayer, Caruso and Salovey introduced the 'mental ability' model, which focuses on aptitude for processing affective information, and the 'mixed' model, which conceptualizes EI as a diverse construct including areas of personality as well as the ability to perceive, understand, assimilate and manage emotions (Zeidner, Matthews and Roberts, 2004). The 'mixed' model approach takes into account affective dispositions such as self concept, assertiveness, confidence and empathy (Zeidner, Matthews and Roberts, 2004).

艾曼和罗伯特库帕博士创造了四人组——Ayman Sawaf and Dr. Robert Cooper (1997) created the Four

Cornerstone Model also referred to as the Four Branch Model. According to the Four Cornerstone Model, the first cornerstone of EI is emotional literacy, which builds a locus of personal efficacy and confidence through emotional honesty, energy, awareness, feedback, intuition, responsibility and connection. The second cornerstone is emotional fitness, which builds authenticity, believability and resilience, expanding one's circle of trust and capacity for listening, managing conflict and making the most of constructive discontent. Emotional depth, the third cornerstone, explores ways to align a person's life and work with their unique potential and purpose, and to back this with integrity, commitment and accountability, which, in turn, increases one's influence without authority. The fourth cornerstone is emotional alchemy, which extends one's creative instincts and capacity to flow with problems and pressures and to compete for the future by building one's capabilities (Sawaf and Cooper, 1997).
Daniel Goleman has emerged as a leading expert in emotional intelligence theory. His book Emotional Intelligence (2005) elevated emotional intelligence to a major topic of interest in scientific circles, corporations and the lay public (Bar - On, 2006). Goleman founded the Consortium for Research on Emotional Intelligence in Organizations to 'advance research and practice of emotional and social intelligence in organizations through the generation and exchange of knowledge' (Goleman, 1998). The Consortium was founded in the spring of 1996 with an initial mandate to study all that is known about emotional int