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呼叫中心劳动过程和全球化

论文作者:www.51lunwen.org论文属性:作业 Assignment登出时间:2016-03-19编辑:zhaotianyun点击率:2567

论文字数:2453论文编号:org201603171929263975语种:英语论文 English地区:澳门价格:免费论文

关键词:全球化labour process印度呼叫中心

摘要:摘要:本文给出由菲尔·泰勒和彼得•贝恩(2005)论述了呼叫中心服务被支持的,文章建议替代研究策略或方法,可以用于分析的背景下讨论。

呼叫中心劳动过程和全球化
Call centre labour process and globalization

本文给出由菲尔·泰勒和彼得•贝恩(2005)论述了呼叫中心服务被支持的,发展中国家特别是印度,由于廉价的劳动力被引入西方国家。这篇文章将被处理分析研究,从而分析以及给予批判。这篇论文也将调查文学范围来分析研究设计和方法,也会发现和评估方法的缺陷。除此之外,以便进行比较研究的论文,也将从其他相关研究工作参考和比较在同一地区。最后,文章建议替代研究策略或方法,可以用于分析的背景下讨论。

问题的文章,由菲尔·泰勒和彼得•贝恩讨论工作和在苏格兰和印度呼叫中心服务的前景。这篇文章的作者从事的劳动力量的鉴定和研究印度呼叫中心,通过分析国家政治经济条件的影响,从而推动从英国到印度的呼叫中心业务。在过去,许多研究已经完成处理不同方面相关的同样的主题领域,而在本文中集中在外包过程中面临的困难和挑战。因此,给一个比较在英国和印度之间的流程通过定性研究的方法。这篇文章发表在杂志题为“工作、就业和社会”处理不同领域的研究和研究遵循了定量和定性的方法(Work, Employment and Society, n.d.).

文章的作者也选择了一个广泛的主题来做研究,没有任何大纲规定的范围的研究。

This given article by Phil Taylor and Peter Bain (2005), discusses on the off shoring of call centre services to developing countries specifically to India, from the western countries as because of cheaper workforce. The essay will be dealing with analysing the research, thereby analysing on the same as well as giving a critique upon it. The essay will also look into the range of literature for analysing the research design and approach as well would find out and evaluate the shortcomings of the approach. Apart from this, so as to make a comparison of the research work the essay will also take Reference and comparison from other related research work done in the same area. At the end, essay would suggest on alternative research strategies or method which can be useful in analysing the context of discussion.

The article in question, by Phil Taylor and Peter Bain, discusses the working and prospect of call centre services in Scotland and India. The authors of the article have worked on identifying and studying the labours forces of Indian call centres by analysing the political economic condition of country which has an impact on the business, thereby driving the call centre business from UK to India. In the past, many a studies have been done for the same subject area dealing with different aspects, whereas in this article it has been focussed on the difficulties and challenges faced during the off-shoring. Thus, giving a comparison in between the processes in UK and India by means of qualitative research approach. The article was published in a journal titled 'Work, Employment and Society' which deals with studies and research on different fields by following up quantitative and qualitative approach (Work, Employment and Society, n.d.).

The authors of the article selected a too broad subject to do research on, as there is no any outline provided for the scope of the research as such. They approached via variety of sources and methods for their research, which is mainly qualitative. They gathered data from Indian cities Bangalore, Delhi and Mumbai during January-February and June 2003 as well they got permission to access seven call centre for doing qualitative research through the help of NASSCOM (National Association of Software and Service Company). The different methods used for evidence gathering were through case studies, extended semi structure interviews, observations, group discussions, formal and informal interviews, attending industry conferences, extensive documentation on Indian developments as well as detailed questionnaire. Moreover, it can be seen from the article that the authors asked NASSCOM to provide them with sample of call centres of third party operations with different company sizes and dealing with separate sectors. From this it can be a论文英语论文网提供整理,提供论文代写英语论文代写代写论文代写英语论文代写留学生论文代写英文论文留学生论文代写相关核心关键词搜索。

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