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人员的管理沟通分析可以被定义为个人的控制和监控的过程。人员管理的理念被广泛地应用于企业当中。管理者最重要的任务是管理人。为了提高人们的工作效率，管理者必须领导、激发和激励员工，或者让员工在他或她手下工作。为了达到管理人或公司的工作人员的主要目的，应该在公司内部建立人力资源部门。这些部门是专门负责处理公司内部的员工问题。人事管理与人力资源部的相似之处在于：招聘、培训和管理人员或公司内部职工。要大概总结所给出的这项任务，将有2个问题要解答，第一个问题将用沟通过程的解释以及接待用语和旅游业的一些常见的沟通方式来回答，其次要回答是如何激励和组织员工在工作中表现卓越。

People management can be defined as the process of controlling and monitoring of individuals. The concept of people management is widely used in organizations where the manager's most important task is to manage people. In order to increase the efficiency of the people, the manager has to lead, motivate and inspire people or the staff working under him or her. With the main purpose of managing people or the staff in the organization, human resource departments are established within the organization. These departments are specifically responsible to deal with staff in the organization. The similarity between people management and human resource department is that both recruit, train and manage people or the staff involved in the organization. To conclude the general introduction of this assignment given, there would be answers of two questions. The first question would be answered with explanation of communication process and some common forms of communication used in hospitality and tourism industry and the second question would be answered based on motivation and how organizations motivate their employees to be excel at their jobs.

Introduction (Question 1)简介（问题1）

First of all, what is communication? In order to answer the first question given in this assignment, definition of communication is required. Communication is basically a process of transmitting information from one party to another. Communication involves the sharing of ideas, information or even feelings. While many people think of communication primarily in oral or written form, communication is in fact so much more. A knowing look or a gentle touch can also communicate a message loud and clear, as can a hard push or an angry slap. So, communication is an interaction between two or more people in which something is exchanged.

Question 1问题1

As mentioned in the introduction previously, communication is the imparting and exchange of information, ideas or even feelings which requires at least two or more people or individuals to be involved. Most of important consideration in any forms of communication is the 'degree of richness' as in whether the information or the ideas has transferred accurately and understood by the other individual or individuals by usage of proper media of communication.

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