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od standards for the products like milk, milk products, meat, fish, cereals etc.

Inspite of so many rules and regulations prevailing consumerism is still in its infancy in the country all because of the sellers market and government monopoly in most services. Consumers are not properly informed about their rights due to lack of apathy and lack of education among the masses. What consumerism lacks here is education and information resources, testing facilities, competent leadership, price control mechanism, and adequate quasi-judicial machinery.

NATIONAL EXPERIENCES OF CONSUMER EXPLOITATION

Medical field is an area where consumers are cheated most of the time as the chances are high because of comparatively negligible knowledge of the subject. Patients don’t know and cannot tell what the problem is and what will be the correct and cheapest solution and depend entirely on the doctors for their treatment. Some doctors take an advantage of this and exploit the patients for their benefit. Below are some of the bad experiences faced by the consumers.

Medical negligence: A naked truth

The majority of the public did not accept the claim of medical experts who argued that the doctor-patient relationship is similar to master – servant relationship, which is a contract of personal service. The doctor is an self-governing contractor and the doctor is hired to perform a specific task like a servant. However, the master is allowed to direct only what is to be done. The ‘how’ is left up to the particular prudence of the self-governing contractor who is the doctor. So, the doctor-patient relationship is an agreement for personal service.

THE ‘BOLAM’ TEST ELECTRO CONVULSIVE THERAPY

The patient Mr,Bolam was ailing from mental illness and doctors advised him for electro convulsive therapy. However, there were risks of fractures in the treatment, he was not informed. One opinion was using was relaxant drugs. Using relaxants, the patient sustained fracture of pelvis along with the dislocation of both hip joints. As the doctor acted in accordance with practice acknowledged as perfect by a group of men skilled in medicine, he was not detained.

The “BOLAM” principle says that a doctor cannot be accused if he acts according to the practice acknowledged as proper by a group of responsible medical experts even if other physicians adopt some other dissimilar practice, has been acknowledged by House of Lords as appropriate not only to diagnose and healing but also to suggest and warn. A doctor is not responsible for preferring an alternative out of two for favoring one opinion rather than another. He is only accountable when he does not fulfill being a rational component practitioner in this art, so much so that his demeanor may deserve reprimand.

ALLEGED REMOVAL OF TESTES

This case is a different case which is between Tarun Kumar Pramanik v. Dr. Kunal Chakraborty & Ors, the appellant has accused the doctor for removing the left testis negligently and without consent during the operation for left inguinal hernia. He suffered and has become handicapped because of this.

Considering the evidence provided, the State Commission observed the case and heard the opinion of expert witness. The doctors who operated the complainant justified that the removal of testis was performed to keep the patient away from