酒店的管理弊端及其对策Management Abuses and Measures in Qiqushan Hotel
论文作者:佚名论文属性:短文 essay登出时间:2009-04-12编辑:刘宝玲点击率:20060
论文字数:26000论文编号:org200904121500137569语种:中文 Chinese地区:中国价格:免费论文
关键词:Qiqushan hotelhotel managementabusemeasures七曲山大酒店酒店管理弊端措施
Abstract
With the economic globalization, the tertiary industry has been developed rapidly, the hotel is an important part of the tertiary industry. In recent years, the hotel management has made some progress in China, but there are still problems in this aspect. The Qiqushan hotel, which is a typical one in Sichuan Province , is a three-star hotel for vacation. Though the Qiqushan hotel has make lots of achievements after the three years development, some problems in managements still exist. This paper analyzes its abuses in the managements involving in two aspects of subjective and objective, and the same time, some measures should be taken to improve the hotel management such as promoting the rate of accommodating in rooms department, improving service quality in food and beverage department, and forming proper employee management model in human resources department.
摘 要
随着经济全球化,各国经济纷纷向第三产业发展,酒店业成为第三产业的重要部分。近年来,中国的酒店业取得了一定的成就,但是在管理上也存在许多问题。而作为中国酒店中的一个新型种类---度假型的三星级酒店,七曲山大酒店经过三年的发展,取得了一些成绩,但同时也有不足。本论文通过认真分析七曲山大酒店存在的主观和客观方面的弊端,针对客房部,餐饮部,和人力资源等部门中存在的问题,提出相应措施,以提高酒店的管理。
Introduction
The hotel is an important part in the tourism industry. With the development of society and globalization, the communication among nations occurs frequently. The hotel has got exposure to cross-cultural management that is beyond the nation. After China entered into WTO, the Qiqushan hotel has opened up its door to the outside world earlier than the other hotels. It has great potentialities to develop and keep up with the international development. The rapid development of hotel industry leads to Sichuan Province in prosperous situation. The hotel will become the unique scenery between city and spot. Especially, the tourism has already changed from sightseeing one to leisure and holiday lifestyle. This new type of Holiday Hotel grows up quickly in hotel. As for Holiday Hotel, it takes advantage of natural environment and historic sites. The Qiqushan hotel is located in Zitong county, Sichuan province. It lies in the largest pure ancient cypress forest in the whole nation that is AA state-level scenic spot in Qiqushan Forest Park. On its opposite, there are the Qiqushan temples which are famous hotel at home and abroad. The temples are called “The Home of Wenchang Emperor” and regarded as the key national cultural protection area.
Under this abundant environment, the Qiqushan hotel, which is regarded as three-star one, has developed for three years. But there are some problems arising in management. After investigating the hotel, this paper analyzes its abuses and problems in hotel management, and puts forward some proper measures to solve them.
I. Background of Qiqushan Hotel
A. Geographical Location
The Qiqushan hotel is a unique culture-based three-star hotel. It has been invested and constructed by Chengfeng Group in Chengdu.
The hotel is located in the country’s largest cypress forest that is graded as an AA class state-level scenic spot in the Qiqushan forest park. On its opposite, there are the Qiqushan temples which are famous at home and abroad, the temples are called “The Home of Wenchang Emperor” and also the key national cultural protection area.
The hotel occupies more than 200 acres. People can enjoy the scenes of the ancient cypresses. The pleasant environment and garden-style residential buildings have been perfectly blended into the traditional Chinese style. The hotel has unique characteristic of the local culture-
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