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p; Johnston, 2009).

Research in service operation management regions prominent those factors which can improve strategic service operation management. No one can deny the efficiency of the Wimbledon’s staff that was magnificent, the stewards were very informative and welcoming, and this is their competitive advantage too, but 20 minutes to purchase a coffee! Whoever planned the food and drink unit service of Wimbledon should consider guilty and must be punish by the government. They need to improve their service operation management.

One important method which can improve strategic service operations management is through developing a structure (Piercy, & Rich, 2009) which uses service design chain activities and associates consumers. The major factors recognized in this method that it involves the technique for shaping how to cut down the time required finishing the project and how to enhance the service operation management and its quality.

Another suggestion is to develop strategic service operation management involves identifying the management and design of the transformation procedure in service businesses that produce value for the customers and the society. Operations are the tasks that are exclusively related with the management and design of these functions. The issues of association to the units have been and stay the running of inputs the revolution procedure itself and the allocation of the output s for developing values.

The study or the research of services operation management aids in planning task in service companies and for those functioning in the firs that examines or offer support to businesses services, for instance venture capital firms or consulting. Service operation management helps in satisfying customers because satisfaction of the customers is considered to have an effect on retention of the customers and consequently competitiveness and profitability.

Complete satisfaction of the customer is the mean to secure the loyalty of the customers and making long-term superior performance. The procedure of service operation management includes facilities of value chain which transform input to output. This might be useful for developing core capabilities, retaining customers, securing customers’ loyalty as well as attaining different abilities.

Satisfaction of the customer is the process of supposed disconfirmation and quality, the degree to which (Eitel, at al, 2010) supposed quality unable to go with reacquire expectations. Another method is to make the load of the work steady in spite of speed of the work, which eliminates the advantage of slowing down.

At Wimbledon the unit of drink and food were very less attractive and it made the expectations of the customers down to get rid of this kind of issue they need to increase the space area of the unit of drink and food. So that customers will be pleased and they will wish to go over there again and again (Tseng, 2009). More particularly, customers have longer time-span of stay when restaurant employees work in systematic way with grouped tasks and resource against devoted ones. For the management of the Wimbledon increasing the productivity of service operation management of their organization should be the most important goal.