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香港被视作亚洲的世界城，进入中国的关卡；它也是世界市场中重要的集合地。在过去的两个世纪当中，香港经济的国内生产总值翻了三倍。香港在英国的殖民统治下度过了150年，1997年7月1日，回归中国。作为一座东方文化与西方文化的汇聚城市，中国文化与英国官僚体制的结合使其独具特色。也就是说，典型的东方文化与西方文化在此交融。这里的文化对人们行为方式的每个方面都有着深远的影响。文化影响与政治、社会、经济和科技力量一道，重构了文化根基本身。因此，文化因素越来越值得被关注，以此去理解文化是如何与商业世界相联系，从而影响到国家的。

本文目的是关注东西方文化如何彼此相异，以及在不同的或者多元的文化环境下，不同文化将如何影响领导效率。而这些领导模式和理论根本上往往是普遍的，可以被运用到任何地方，任何时代。借助香港电讯盈科公司和马可波罗俱乐部呼叫中心的案例，同时来考虑到香港模式成功的关键因素，也就是英国官僚体制和交易式领导加上中国的家长式领导。

Hong Kong acts as “Asia world's city” and a gateway to China; it is a major hub in the global market. Over the past two decades, the HK economy has tripled its gross domestic product. HK had been under British's rule for 150 years and on July 1, 1997, it was returned to China. As the city where East and West meets frequently, what makes HK distinctive is the combination of Chinese cultures and the British bureaucracy i.e. the typical east and west cultures. Culture also has a profound influence on all aspects of human behavior. Cultural influences and evolves political, social, economic, and technological strengths that remake the cultural foundation itself. Therefore, it becomes more and more essential to take into account the character of culture and to understand how culture affects countries in associated with business world.

The aim of this essay is to focus how the east and west national cultures is not similar to each other, but in a different or cross national cultural situations, how the different cultures will affects the effectiveness of Leadership which all leadership styles or theories are basically universal which can be applied elsewhere and across of time in contingent, by illustration through the PCCW Asiamiles/Marco Polo club call center as an example and corresponding to the critical success factor of Hong Kong. i.e. the British bureaucratic structure and transactional leadership plus the advantage of traditional Chinese paternalistic leadership culture, and how the call centre combines the east and west leadership styles in managing staff.

领导---Leadership

Leadership is regarded as the act(s) of influencing the behaviors of a structured group or groups of peoples (a team or an organization) and to utilize its efforts to achieve a goal or how an individual is capable to encourage, influence and facilitate others to contribute and headed for the efficiency and accomplishment of the organizations' goal(s) of which they are bel本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。