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论文作者:www.51lunwen.org论文属性:课程作业 Coursework登出时间:2015-11-25编辑:zhaotianyun点击率:12728
论文字数:2533论文编号:org201511211034465462语种:英语 English地区:英国价格:免费论文
摘要:本文主要讲述了客户服务和质量控制的重要性,文中着重强调了服务理念及客户满意度等概念。
前台——Front office
The guest services and front office are the most important part of a Hotel. As the representatives for the service keepers and experience if the main keys to their guest drivers satisfaction, these two departments are crucial to the continual efficiency of the brands, company and hotels in general. The guest services and front office provide the consistent guest relation, with the most miscellaneous operating experience in this Hotel in Birmingham.
The guest service and front office are related avidly to service quality and the much information that establish comforting and warm memories to the entire visit of the guests. They make sure that their guests are comfortable while far from home; even if they are there for leisure, travel of business (Hannan and Freeman, 2000).
The Front Office Department will have:
Reception
Guest Service Offices
Bell Services
Reservation
Operators
Executive Club
Health and Recreation Centre and Business Centre.
Our hotel will provide guest assistance with luggage, transportation etc.The reason of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay.
Staff of the Front Office Department often provides the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service.
Manager of the front office who will come under the direct supervision of the Director of Rooms and supervises the Front Office Department. Hospitality, warm welcome is very essential. Management team in front office will provide first and last impression. They will try to have longest contact with guest, Long term ser本论文由英语论文网提供整理,提供论文代写,英语论文代写,代写论文,代写英语论文,代写留学生论文,代写英文论文,留学生论文代写相关核心关键词搜索。