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客户服务和质量控制的重要性

论文作者:www.51lunwen.org论文属性:课程作业 Coursework登出时间:2015-11-25编辑:zhaotianyun点击率:4669

论文字数:2533论文编号:org201511211034465462语种:英语论文 English地区:英国价格:免费论文

关键词:客户服务质量控制custom service

摘要:本文主要讲述了客户服务和质量控制的重要性,文中着重强调了服务理念及客户满意度等概念。

客户服务和质量控制的重要性
Importance Of Customer Service And Quality Control 


客户服务和质量控制是酒店业务行业中最重要的部分。客户服务的卓越价值被这家酒店所承认。这个酒店的管理将在客户服务中隆重推出质量介绍。酒店提出的概念肯定会满足客户需求,达到一定的满意度,使其满意。

为确保和保持目前顾客所预想的质量,一般有两个方面的质量受到特别关注,设计质量和符合设计的质量。设计质量的概念暗示服务的呈现应针对客户的需求并使酒店达到可以满足客户的需求。同时,我们酒店会做市场调查,以确定他们的顾客,以及对于他们的要求需要特别注意的地方。

符合设计的质量完成了第一个方面,因为它代表了服务满足市场需求的水平。质量代表了满足客户的需求为了去实现它,让它及时跟随时代潮流,我们不仅需要一个持续的研究来满足客户的需求,这也是对我们自己能力的考验。这种方法将确保根据客户的要求,我们将做出不断追求以达到进步。

这个酒店将应用不同的方法来改善他们的客户服务。在这个酒店中,交付的服务根据客户的观点,是一个且互动的过程,不仅仅是为了贸易付款的特定服务。这个酒店的服务特点是异质性的,perishabilty和同时性,它总是满足需求客户并积极参与支持它的服务价值,通过自己的食物自助餐,与服务人员一起协作来配合酒店的管理。


Customer service and quality control is the most important part for the hotel business industry. The value of excellence in customer service will be acknowledge by this hotel. This hotel's management will be introducing quality in customer service. The proposed hotel concept will definitely meet the customer satisfaction and will have satisfied customer.

To ensure and keep the quality expected by now days customer, there is two aspects of quality in general with particular attention, design quality and the quality of conformity with design. The design quality is a concept implying the presentation of service directed to the needs of customer and hotel can satisfy customer's demands. Our hotel will do market research in order to determine who their customers, and which of their demands require special attention.

The quality of conformity with the design completes the first aspect because it represents the level to which service meets the demands of the market. The quality represents the satisfaction of the customer's needs and in order to achieve it and keep it in time, we not only need a continuous research into the demands of the customer's but also of our own capabilities. Such an approach would ensure the pursuing of constant improvements according to the demands of customer.


服务理念——Service concept

This hotel will apply different method to improve their customer service . The delivery of service in this Hotel is dynamic and interactive in process based on the customers' perspectives that is much more than trade of payment for a specific service. These features of this Hotel services are heterogeneity, perishabilty and simultaneity that always demand customers to be involved actively in supporting this established service value, through getting their own food in the buffet are, collaboratively working with the service staff and cooperating with the hotel management. There had been a volume of strategies applied by the hotel in order to evaluate the feedbacks of the customers about the service quality. From the implementation of information technology, market researches and some global businesses that puts excellent quality into customer service in order to achieve positive results (Ford et al, 1998).

This Hotel will be aspiring to add its values to make the hotel a great place to relax and do business. The hotel's core value is 'We achieve, cope, and exceed our consumers' expectations'. We will have the commitment for excellence and will provide the highest standards of fairness and integrity. We value the ideas, culture and diversity of people (BHA, 2002). While the advantages 论文英语论文网提供整理,提供论文代写英语论文代写代写论文代写英语论文代写留学生论文代写英文论文留学生论文代写相关核心关键词搜索。

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