The current issue and full text archive of this journal isavailable at Journal of Workplace Learning: Employee Counselling TodayVolume 11 . Number 6 . 1999 . pp. 202±208# MCB University Press . ISSN 1366-5626Errors in handling problems
. Being defensive when you make a mistake.
. Solving your employees' problems for them.
. Dumping problems on your boss that youor your employees could solve. . Making natural decisions and circumstancesinto big problems.
. Failing to acknowledge employees'creative solutions and giving them creditfor their accomplishments.Errors in your management style
. Lacking confidence.
. Failing to seek constructive feedback.
. Being too authoritative.
. Being so hard that you're the enemy.
. Pushing your pet peeves.
Errors in developing your employees
. Failing to do your share of the dirty workand thereby missing the opportunity togain your employees' respect.
. Promoting people solely on their ability tohandle their present job as opposed toevaluating their ability to manage at thenext level.
. Not leaving someone in charge when you'regone even for a short period of time.Knowing these errors is the first step to avoidfalling into them. This knowledge will go along way in helping you become a successfulmanager. Having checked the ones that applyto you now write them down and put them ina prominent place where you can refer tothem. Periodically check the list to determinewhich ones no longer trap you. Cross thoseoff your list or write a new list of the persistingones and post it.
The next step is to determine ways toovercome them.
Two errors about your jobError one: your competition
One of the first duties that needs to beattended is the handling of the person youbeat out for the promotion. First, realize thatthere is a natural tendency for this person todislike you. You received the promotion he orshe dearly coveted. They will diligently searchfor and rejoice at each little mistake you make.They will tend to ``bad mouth'' you to theother employees. How you handle them fromthe first day is very important. They can be avaluable asset to your team if handled right.The first thing to do is to realize that thisperson is good and has a lot to offer thedepartment. After all, but for you, there go heor she. They were the next in line to get yourjob. You need to win them over. The best wayto do that is to approach them from theirviewpoint and personal interests.YouHarry, I know you wanted this job. Youprobably can handle it better than I, but forsome reason they chose me. You're a veryvaluable and good person to this company aswitnessed by your
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