英语论文网

一家经营药品的家族集团几十年来一直在向他们所在地区的不同医院分发医疗用品，如注射器和绷带。由于当地医院提供的优质产品和可靠的服务，该公司已建立了自己的声誉。多年来，公司的成功归功于其敬业的员工队伍，为员工建立了一个类似家庭的环境，确保员工的长期保留。该公司还将其成功归功于一个专门的客户满意度政策，该政策竭尽全力确保客户的需求得到满足。多年来，该公司的经验不断增长，而且随着业务的发展，公司的业务网络也得到了发展，因此，该公司向遍布加拿大各地的数百家医院提供产品，在全国各地都有分店。
多年来，企业一直由创始人管理，他们主要是同一家族的成员。作为一家只为当地医院服务的小公司，该公司在员工中只取得了成功。然而，随着公司的扩张和医疗领域不断变化的技术，不断创造变化的需求，不仅在公司的产品供应，而且在员工和管理方法。这些变化促使公司提升现有员工或雇佣新员工，以满足市场变化的需求。尽管如此，该公司的人力资源部门仍然充满了问题，因为该部门的角色已不仅仅是一家小公司的业余部门。陷入困境的人力资源部门现在正经历员工离职和收入下降。因此，公司需要建立一个人力资源战略，帮助在雇员和雇主之间建立平衡，确保企业的可持续性。

Executive summary 执行摘要

A family group of companies dealing in pharmaceuticals has been in operation for decades distributing Medical supplies such as syringes and bandages to different hospitals in their region. The company has established a reputation for itself, owing to the quality products and reliable services it offers the local hospitals. The company's success over the years can be attributed to its dedicated team of employees that has established a family like environment for its staff ensuring prolonged retention of its employees. The company also attributes its success to a dedicated customer satisfaction policy, which went to great lengths to ensure the needs of their customers are satisfied. The company's experience has grown over the years and with it, there has been a development in growth of their business network, whereby, the company supplies its products to hundreds of hospitals across Canada that has seen it open branches in different locations across the country.

Background of Management/ Problem Statement 管理背景/问题陈述

Over the years, the business has been under the stewardship of the founders, who are mainly members of the same family. Being a small company only serving local hospitals, the company has experienced nothing but success among its workforce. However, with the expansion of company and the ever-changing technologies in medical field continues creating need for change not only in the products the company supplies but also in staff and management approaches. These changes have led the company to promote some of their existing staff or hire new ones to meet the demands in the changing market. Nonetheless, the company's human resources department is clouded with issues as the role of the department has grown to more than an amateur department for a small company. The troubled HR department is now experiencing staff departures and falling earnings. As such, the company needs to establish a human resource strategy to help create a balance between the employee and employer needs ensuring sustainability of the business in the end.

Project Stakeholders Roles and Responsibilities

Managing Director

Bill seats at the top of the company management chain, he owns the company and thus, all decisions that are made for the organization will need his blessing before they can be put into play.

Project Directors

These different directors within the company plan direct and oversee different projects ensuring the deliverables are reached as defined in the project goals. The directors also maintain accountability for the management of the company resources assigned to the project.

Quality Managers

They manage products and the process quality activities of the different project and offer an insight of the project health by offering a review of the process, product activ