留学硕士毕业论文DATA ANALYSIS ANDFINDINGS 数据分析和结论
The first question is about the level of motivation and the encouragement that the Infosys organization is providing in the learning and development programs in the employee perspective. Questionnaires have been passed to the Infosys employees about the level of motivation and based on the responses received; researcher has found that in the learning stage the encouragement is at moderate level. 26% of the employees in Infosys said that they are not getting enough support or encouragement from the organization. Neutral response has been received from 11% of the employees whereas the other 11% of the employees said they are being highly encouraged. These results prove the fact that more than half of the Infosys employees are not satisfied by the motivation and encouragement that the Infosys organization is providing. The researcher has identified that scenario at the organization is random and there is no pattern for change. Infosys has invested a lot in training and development programs for the employees. Researcher is agreeing with the view of Senge (2007) who stated that providing encouragement to learning and development activities will enable the employees to play their role actively in the CRM activities.
The focus of this question is on the extent in which organization is giving opportunities for the employees to express their views and opinions in reaching the goals and objectives. In this case, 52% of the employees responded as not up to the mark. In Infosys, operational level employees are being allowed to work on new areas and not given opportunity to express their views and they are made confined to their daily jobs. The percentage of employees who responded as high level of encouragement in evaluating and exploring new ideas is 15 whereas neutral response is received from 7% of the employees and 6% of the employees did not find any encouragement. In this point of view, it can be said that the distribution is mixed and uneven. In an organization, employees should be very careful in dealing with CRM activities. Employees involving in cold calling jobs should present their own ideas rather than totally depending on the training and development programs where there will be a limited exposure to real time environment.
This question focusses on the learning opportunities and how they are being made available for the employees. Half of the participants state that the availability of learning opportunities is at moderate level. 33% of the employees are saying that they are not getting sufficient learning opportunities from Infosys and 13% of the employees are totally satisfied with the learning opportunities available at Infosys. Finally, it can be said that Infosys is not encouraging and providing opportunities for the employees in learning. This might be one of the main reasons for the organization's normal profitability in the period of global economic recession. Infosys is having its own trademark and brand name. Even in the period of global economic recession, the organization is gaining huge profits. As the CRM activities have been strictly followed, customer loyalty has been improved, new clients are being attracted and long term relation has been maintained with existing clients.
In this point of view, the question is about how much effort the employees are putting to learn new things. This question does not correspond to motivation or the encouragement that the organization provides and the focus of this question is mainly on the interest and ability of the employees to learn something new. 58% of the employees are putting moderate effort, 19% of the employees are putting high e