MBA Essay:文化变革中的领导作用
Role Of Leadership In Cultural Change
文化可以被定义为一组活动,规范,语言,行为,由一组人共享的例程和价值。根据布坎南的“组织文化是相对统一和持久的价值,收集信仰,风俗,传统和习俗,是由组织成员共同学习的新兵,从一代员工发展到下一代”。
一个组织的文化可以帮助推动企业业绩,影响公司的成长。
Culture can be defined as a set of activities, norms, language, behavior, routines and values shared by a group of people.According to Buchanan 'Organizational culture is the collection of relatively uniform and enduring values, beliefs, customs, traditions and practices that are shared by an organization's members, learned by new recruits and transmitted from one generation of employees to next'.
The culture of an organization can help drive business results and impacts the growth of the company.
Coral Telecom Limited (CTL) is a leading manufacturer of EPBX in India and also develops software packages which are compatible with their own EPBX (hardware).
Apart from having a good market share, the culture of CTL has a major impact on its growth and high attrition rate. Lack of training, politics, job insecurity and stress are the main causes of attrition. The analysis of this situation includes the impact of CTL's culture with reference to Schein's model, on employee satisfaction and growth of the company. Dyer's model is also taken into account to elaborate the role of leadership in developing a healthy work culture and high rate of job satisfaction among employees. Measures to improve culture in CTL are also suggested.
Cultural aspect of CTL CTL文化方面
According to Schwartz and Davis, culture is the pattern of beliefs and expectations that the members of an organization follow. The culture of an organization can be referred to as metaphor for organization itself, for instance if we consider CTL as a culture, we can get a fair view of thoughts, feelings, values and actions of employees in everyday life and in decision making situations.(Alvesson 2002)'Good cultures are characterized by norms supportive of excellence, team work, profitability, honesty, customer service orientation, pride in ones work and commitment to the organization'(Baker, 1980:10).
Culture can thus be defined as the way to feel, think and perceive the situations and the pattern of assumptions to deal with such situations. The culture of CTL involves least cooperation between different teams and among team members of the same team. CTL has subtle environment with leaders and managers having closed chambers and almost no interaction with the employees except the supervisors which created a gap between employees and the leaders.
Factors influencing CTL's culture CTL的文化因素的影响
An organization's culture can be learnt by understanding its core values such as behaviors, dress codes and ambience etc. To analyze the impact of culture in CTL, we must understand the levels of culture as mentioned by Schein (1992) i.e. artifacts, values and assumptions.
Artifacts in CTL are the elements that one can see, hear or feel e.g.
architecture and furniture of the office, dress code, color pattern, language, technology, stories about CTL and observable events and ceremonies etc. These artifacts are visible to the outsiders and they can feel the environment of the organization.CTL artifacts does not comply with the organization's motives therefore it is not able to produce a good i
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