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e the internal audit added so much to her credibility as a leader since she was perceived as a leader who leads by example and was very passionate with her duties.

4.3 Comparing the learnt theories to case study 3
A critical analysis of the case study based on the theories leant reflects the leadership skills manifested in Matilda's case as a combination of most of the leadership approaches. An illustration on how her approaches was analysed based on the theories are discussed below

4.3.1 Trait Approach
4.3.1.1. Interpersonal Factors - She was not limited by her gender or age but maintained a good composure and displayed extreme confidence in leading followers who were much older than her with some having higher academic attainments and work experiences than she had.

4.3.1.2. Cognitive Factors - Her approaches to handling the challenges and solving problems associated with the project displayed her level of intelligence in her field of study and career. She tactfully handled the issues with due consideration to the followers' view points and not unnecessarily discriminating. This attribute was greatly admired by her followers.

4.3.1.3. Personality:
Neuroticism (Emotional Stability) - Preparation of the training materials with due considerations to the competence and intelligence levels of the followers by eliminating all inferiorities and superiorities was a great way of displaying emotional stability which was a key factor in the program.

Extraversion (Sociability): Her socialising approaches with the followers in meeting at clubs or restaurants after office hours, discussing other family and personal life issues broke every tension and gave the followers the edge of contributing their entire quota without feeling intimidated.

Openness to experience (Creativity): The different sensitising training materials and approaches such as the use of videos, seminars, gift vouchers, floats, debates and awards of certificates of competence etca€| was a very creative approach which helped to adequately send the message across without necessarily bombarding them with endless boring literature.

Agreeableness (Trusting): She trusted her followers as being competent enough to lead their respective departments and this was based on the fact that they were adequately trained in all the systems and procedures involved and equally up to the task.

Conscientiousness (Organised): The outlined objective established by the leader to keep them in the right framework and to ensure their program followed a guided path displayed her skills as being a well organised leader. Project charters were also used to evaluate the progress of the program.

4.3.2. Situational Approach: The situational approach was duly adopted by Matilda considering the fact that contextual intelligence was very much implemented. The impact of past environmental practices were considered leading to the adaptation of current trends in making concrete commitments to the future trends. The situational approach also recognised and adapted two factors under the Fiedler's contingency model. That is the 'task structure and team relationship' (Hackman & Johnson, 2000). The task structure in her case was based on the fact that, all the sensitisation program was subjected to specific procedures, agreed upon outcomes and a comprehensive evaluation