Does the failure of ‘first e-bank’ show that e-bank can not succeed?

Customers still value direct contact with people in their bank branch. Most consumers shy away from E-banking. A vast majority of bank customers thinks that an on-line banking service is not important for their relationship with a bank. According to a survey by Deloitt Consulting (Erik, 2001), less than one third of customers rate e-banking as an important service and of those only 22% actually use it. Even more unwelcome news for many banks will be the poll finding that more than 30% of customers do not even know whether their bank provides on-line services at all.
2.1 The nature of research:
2.2 Four levels of research:
2.3 Secondary Research:
2.4 Research Methodology in Internet Banking
2.5 Research Scope
The benefits of on-line banking
Benefits to organization:
Benefits to consumers:
Benefits to society:
3.1 The function of the service
3.2 The characteristics of On-line banking
4.1 Technical limitations of online-banking
4.2 Non-technical limitations
4.3 Management
4.4 Use of Framework and Implementation of Project.
4.5 Security
4.6Technology
4.7 the basic operation and risk control
5.1. It is a Virtual Revolution!
5.2 In practice
5.3 The combination of bricks and clicks
5.4 In Europe

Bibliography: