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这主要是因为印度的服务行业的成本是比较低的。英国公司把这个业务外包给印度的客户服务呼叫中心是一个重要的因素，因为拨打电话负担得起的客户支持服务中心设在印度，在保证质量的前提之下进展还比较顺利。随着印度市场，低廉的工资成本，在印度的呼叫中心的基础上高品质的呼叫中心外包服务在英国的位置越来越重要了。https://www.51lunwen.org/ukthesis/
This is mainly because the cost of the service industry in India is relatively low. UK companies like make call centers outsourcing to India is another important factor, because to make the call affordable customer support service centers in India, the premise of guaranteeing quality. With the Indian market, low wage costs, the Indian call centers in a position in any weather day based on a high-quality call center outsourcing services in the United Kingdom can be done, if you will be prompted these reasons to implement the cost of less than 50% more global call center outsourcing company in India because they get in a cost-effective price to high-quality call center outsourcing services. In addition, addition, due to the flexibility of the off shoring call centres, they become one of the most important methods for the companies. For instance, the call centres could be established in anywhere, which has the cheap land and plentiful workforces such as India (Richardson, R. and J. N. Marshall. 1999).
例如，英国电信和其他许多伟大的英国公司的客户服务呼叫中心设在印度南部城市班加罗尔。随便走进一个呼叫中心，可以看到数以百计的青年男女都在忙着接听电话，虽然这项工作在英国是一个简单的和低收入的工作，但在印度，它是这样一个热门的工作，运营商谁可以申请必须是大学毕业生。运营商面对面的工资全国平均水平是非常高的。
For instance, British Telecom and many other great British company's customer service call centers are located in the southern Indian city of Bangalore. Casually walked into a call center, can see hundreds of young men and women are busy answering Tel., Although this work in the UK is a simple and low-income work, but in India, it is such a hot job, operators who can apply must be university graduates. The operators’ salaries vis-a-vis the national average is extremely high. For example, the operators’ wages are twice what the local teachers' salaries and are almost as professional doctors ( Zhenhong Cheng, CCTV, 2005 ). As a result, there are a number of human resources issues focus on the off shoring call centres. the off shoring call centres could be defined as potential advantages for the company because the flexibility characteristic of them. However, the off shoring call centres also could bring a number of problems for both home and host countries. In this article, it will analyse the human resources issues in off shoring call centres, such as workforce and job opportunities, employee's turnover. In addition, the benefits and disadvantages to off shoring call centres for UK and India are the mainly parts of this article. And the derivative problems also are mentioned in this article, such as the economic and social problem.


UK 


 Benefits 
Indian government supported off shoring industry, as a result , it contributed to the development of the industry. Call center operators have a very liberal policy environment. For example, in the off shoring business it can enjoy the 10-year tax free and enjoy tax breaks on imported software and hardware treatment; to rely on IT-enabled services industry exports, eliminating the income tax and customs duties. (She.Jang.Shen,2010).
                            Workforce 
The workforce is one of the most important elements to measure the average salary per employee. In UK, due to the lack of labour, the salary for the employee本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。