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介绍

社会中普遍存在的冲突，包括在家庭、工作等方面。有效和成功地解决各种冲突，是非常重要也是必要的。不可避免的，冲突也存在一个现实的土木工程建筑行业当中。它影响了项目的运作，增加了项目的成本，浪费了各种资源，耽误了工程的工期，降低了员工的积极性。冲突已成为土木工程建设中的一个严重问题（戴维斯，1998）。冲突解决变得越来越有用和至关重要。

报告中有四个目标：定义冲突和建筑工业的概念，阐述冲突解决的意义，探讨造成冲突的原因，并提出一些解决冲突的方法。

方法

在报告中,有四个主要目标。有三个主要步骤来完成目标。在报告中是使用归纳的方法。

首先，要找出报告主题的关键词，有必要从图书馆和网站上阅读一些书籍、期刊和文章。人们可以以此理解冲突的概念，冲突解决的意义，造成冲突的原因，以及如何解决冲突的方法。其次，根据知识，作者可以定义概念，分析不同的作家的不同意见。第三,学习和思考之后,作者阐述了自己四个目标的想法。

文献综述

冲突的定义是,合作是一个不相容的,不利的过程(Rahim,1992)。它是普遍存在的不兼容的合作（戴维斯，1998）。冲突存在于一个人的工作环境中。它是人们用来考虑自己的利益，而不是别人的利益（汉弗莱，2008）。赫兰德（1992）认为冲突不仅是由一系列的事件造成的。因为人们的情绪可能会在事件中发生，并会不可避免地影响到冲突的产生。

介绍-Introduction

Conflict exists in society generally, includes in family, work and so on. It is important and necessary to resolve all kinds of conflicts efficiently and successfully. Inevitably, conflict is also a reality in the civil engineering construction industry. It influences the operation of projects, increases the cost of projects, wastes various resources, delays the duration of engineering, decreases staff motivation. Conflict has become a serious problem in the civil engineering construction industry (Davies, 1998). Conflict resolution becomes more and more useful and crucial.

There are four objectives in the report: define the concepts of conflict and construction industry, expound the significance of conflict resolution, investigate the reasons of causing conflicts and recommend some methods to resolve conflicts.

方法-Methodology

In the report, there are four main objectives. There are three main steps to accomplish the objectives. The inductive approach is used in the report.

Firstly, finding out the key words of the report topic, it is necessary to read some books, journals, periodicals and articles from library and websites. People could understand the concept of conflict, the significance of conflict resolution, reason of causing conflicts and how to resolve conflicts. Secondly, according to the knowledge, author could define concepts, understand different opinions from different writers and analyze the different opinions. Thirdly, after studying and pondering, author expounds her own ideas of the four objectives.

文献综述-Literature review

The definition of conflict is that the process of cooperation is incompatible and unfavorable (Rahim, 1992). It is universal and exists with incompatible cooperation (Davies, 1998). Conflict exists in all more than one personal work environment. It is people used to considering their own interest rather than others (Humphrey, 2008). Hellard (1992) thought that conflict is not only caused by a train of events. People's emotions could involve in the events and influence the causing of conflicts inevitably.

The civil engineering construction industry needs many professional people to involve in, such as Architects, Structure Designers, Constructors, Building and Quantity Surveyors and so on. There are some kinds of conflicts in building industry, Zikmann (1992, p55) said that these include “interest conflicts, structural conflicts, value conflicts, relationship co