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Documentation Issues—the Need for a
Streamlined Publishing Process
As a part of each customer implementation, ILOG provides extensive
training and support documentation, which is integrated into the
customer’s IT environment with the rest of ILOG’s components. As a
result, ILOG’s documentation must be delivered in a variety of formats
(such as HTML, CHM, PDF, Oracle Help, Eclipse, Word and any other
format required to suite their customers’ needs).
In the past, ILOG’s technical resources leveraged FrameMaker™
and WebWorks Publisher™ to transform doc sets by hand. But as the
company’s success increased, ILOG’s Director of Product Information,
Virginie Ahrens, realized they would soon need a more streamlined,
and automated approach to transform their documentation. Ahrens
and her team also identifi ed a second, equally important area
for improvement. The company’s applications initially leveraged
a fi le server system to store and manage data. But as customer
engagements grew and became more complex, ILOG turned its
attention toward developing a next-generation solution.
In October of 2004, ILOG’s Product Systems and Tools Manager,
Thomas Pilache and his team began evaluating enterprise content
management systems. They were familiar with many of the traditional
CM vendors, but the more research they did, the more interested
they became in native XML-based solutions. “We’d brokered alliances
with many of the traditional CM vendors to serve previous customers,”
stated Pilache. “But we felt their offerings were too broad-based to
meet our specifi c needs. As we narrowed our criteria, we realized that
an XML-based architecture was the way to go—and once we reached
this conclusion, the decision to go with X-Hive was a no-brainer.”
ILOG’s next generation Business Rules Management System,
documentation and training activities now leverage the X-Hive/
Docato content management system to store content in XML.
X-Hive/Docato is the fi rst XML-based CM system designed to
manage documentation of any kind, at the component level, and
publish it across any distributed environment. It is specifi cally designed
to manage media objects stored in multiple sources, and assemble
entirely new documents from existing components. By providing a
full, standards-based XML implementation, X-Hive/Docato enables
changes made at source documents to be automatically implemented
in all related documents featuring the original content. This eliminates
the need for re-keying, reduces redundancy, facilitates data reuse,
and makes it easier to store, manage, edit, compile, and publish
content around the globe.
“Incorporating X-Hive’s technology into our product engineering
has reduced our documentation transformation efforts substantially,”
states Pilache. “This not only saves time and money, but it frees up our
technical writer resources—enabling them to spend more time creating
content and less time addressing publication formats.”
“We can’t overstate the effi ciencies that result from an XML-based
publishing infrastructure,” states Pilache. “Our customers require
different publishing formats that are unique to their environment,
and by converting content to XML, it enables us to address any
output environment quickly an