英语论文网

r customers and as an UPS client, the entire situation is quite inconvenient and our status not to be envied. On the other hand, we are attempting to get the customer more time for us to be able to finalize the investigation with UPS before providing her with a solution while also taking further action with UPS.

 

Interests involved are various and concurrent most of the times. Steve Madden interest as a company is to keep our regular customers and prove that we are able to handle issues and provide them with the solutions they are expecting from us so basically it is a matter of public image and of the way we are being generally perceived from the outside. Simultaneously, we are also attempting to reach a conclusion with UPS that would enable us to receive a certain sort of compensation that would make up for the unsatisfactory experience and of course, refund us for part of the investment incurred by choosing to have UPS as a provider. On the one hand, we are attempting to gain more time, while on the other we are seeking for financial relief.

 

The customer’s interest is to be provided with a solution to his problems as soon as possible. He has no interest in which entity is to blame. From his point of view, his duty and contribution as a buyer had already been completed accordingly. What would go on from that point on is no longer his responsibility. He followed the basic steps of being a buyer in the contemporary age. That is ordering something online, paying for his purchase, and from that point on, his only concern is to just sit back and wait for his expectations to be met accordingly. That is receiving his package most of all and also the merchandise he had paid for in the condition it is supposed to be delivered. To him it makes no difference at all who messed up. He is expecting from us as a company to take care of his needs first of all and show him our appreciation for him as a customer and then take further action in the required direction. It is time consuming and most inconvenient for him to have to wait for our investigations to be concluded first in order to be able to receive the response he is looking for. His mentality can be summarized as following: ?I am not to be blamed for any of this, therefore it is not fair for me to have to suffer the consequences of your faulty services. Please deliver what you have committed yourself as a company to. It should be your concern and yours only how this situation is finalized and how it affects your company and it should not influence me in any way. Considering his righteous point of view, it makes it even harder for us to decline his request, yet our policy compels us to follow the necessary steps in solving the issue.

 

As far as UPS is concerned, their goals are rather simple. They are seeking to find a way not to be held responsible for anything that had happened. I am not entirely sure whether this comes from their concern for their reputation, but after having several opportunities to compare our companies’ approaches regarding similar matters, it makes no sense for me why they should act the way they do. First of all, they seem to be from the very be本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。