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ginning quite unwilling to grant the matter their full attention for the purpose of coming up with the best solution and as soon as possible under the given circumstances. It appears that their main concern is to have their responsibility waived and possibly for the pursuit to be dropped in the meantime. This also depends on the type and value of the package in question. If the content value of the package is less than $100, they turn out to be more flexible in approving our claims and providing us with a response. However, when it comes to overall amounts higher than the $100 threshold, is becomes our primary concern not to leave matters to them but rather constantly follow up with their service and make sure that the solution to the matter is actually coming eventually.

 

BEFORE THE NEGOTIATION

 

The usual negotiation process is normally being initiated at the customer’s request. Up to the point when we are being notified that the package was not received or delivered accordingly, we stand little chance for detecting these issues in due time. Most of the times, the only information we have available lies in the updates received from UPS at their earliest convenience. Let us assume for one thing that the status of a particular package appears as having been delivered accordingly to the shipping address provided according to UPS records. Yet, the customer contacts us back complaining that she had never received the parcel. The next step that is to be taken in regard to this matter would be filing an official complaint by going online and submitting the claim. Basically, this means that we, as an UPS customer, are disputing their resolution for that particular case. There is a standard process with pre-established steps that need to be taken and quite clear instructions that guide you through the entire procedure. For us to be more specific, this is basically a procedure that is to be finalized via Internet

 

Therefore, filing online the damaged or lost claim represents the preliminary stage of the negotiation process and it is the only phase that takes place online. Once this step is being completed, all the rest will take place over the phone up to the point when an agreement is reached. Most likely, UPS will be in contact with us shortly. One of their representatives would call us back and request to speak to the person that filed the lost claim.

 

For the purpose of better illustrating these issues, please allow us to present a specific case that has all the required features. Let us consider for instance the case of Mr. Jose Gonzales. He placed an order for a pair of shoes. Nothing too cheap, nothing way too expensive. He could have had multiple reasons for buying them online. Maybe he needed them for an upcoming event, in order to match a particular outfit that he had in mind or simply he wanted to indulge himself in buying something nice for a change yet never got to a store and purchase them the old fashioned way. However, this would not be the case and this only leads to making matters worse. The item bought 本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。