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was from the Women’s section and the shoes were a gift for his wife. So he placed the order online several days in advance as compared to the date he had in mind, simply to ensure that the purchase would be received in due time. He submitted his credit card information, received his purchase confirmation and checked the tracking information assigned to the parcel and then lied back assured and waited for the shoes to arrive. However, it so seems that his purchase was made under a bad sign. Several weeks had passed from the moment the order was placed, yet his package still remained to be delivered. His wife’s birthday was coming up soon so the customer needed to know exactly what was going on and what he should expect further. So he decides to call us and the first contact attempt is made via e-mail on 10/28/2010 at 1:36:53 PM One of our representatives checks the package status according to UPS and notices that their records show that delivery had been completed on a particular date at a certain time and that signature was also available upon delivery. According to our policy in such cases, the preliminary suggestion we offer to customers is to check with either the doorman or building responsible or with neighbors, family members, basically anybody that might be in the possession of the package at that point. Also inform the customer that in case he would still experience difficulties in locating the parcel, he should contact us back and we would gladly file a claim with UPS on both his and our behalf.

 

DURING THE NEGOTIATION

 

Later that very same day, the customer also contacts us back via phone and the person in charge with the case takes the call. He informs us that he had checked with everybody as advised, yet the package is nowhere to be found. He requests of us to take actions further and to provide him with a solution as soon as possible since the item was purchased as a gift. At this point, the customer’s approach is still calm, as he does expect to have that solution soon. He genuinely trusts the well – established company he is dealing with and also the quality of the services provided.

 

As soon as the customer notified us that he was still unable to locate the package, the next step that is to be taken by us is to start the investigation with UPS and submit the tracer for lost (never received package) Indeed, at a closer look, it is noticed that the address to which the package was delivered was actually entirely different from the correct one. The shipping address provided by the customer when placing the order was 10577 N. MacArthur Blvd #2177, Irving, TX 75063 yet the package was sent to 1834 E PETERS COLONY RD 2 1906 CARROLLTON, TX, US 75007 The reason for that was quite simple. One of the shipping labels that were supposed to be affixed outside the shipping box was missing and when the package was returned to be held to the local facility due to the fact that delivery was attempted but failed, the information was updated automatically from UPS records with a similar address to which previous deliveries took place to a person by the same name. This is, from our point of view, the worst poli本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。