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培训经理是酒店中每个员工的榜样。培训经理必须了解他们的员工,帮助员工充分发挥自己的能力,并找到更专业的方法帮助他们正在做的事情。随着培训经理的创新，员工可以学习如何表现良好,理解正确接收信息。这个动机的目的是协助每一位酒店行业的员工找出员工培训的重要性。在酒店行业,员工没有意识到员工培训,如果员工不重视培训，那么酒店将会处在糟糕的情况下。因为酒店行业非常关注客人,如果培训经理从来没有向员工提供一个完全的培训和激励，那么将会使酒店的业务处于下降趋势。服务质量水平取决于员工的素质。素质包括知识、技能和导致酒店的生存和发展的理念。培训员工要学会鼓励和激励员工,提供员工工作需要的所有信息，并使他们识别到训练的重要性。培训员工是一个关键任务,帮助每一位员工使他们在酒店行业更为专业。

所以从IXORA酒店有限公司的观察行为来看，位于道路巴鲁,班达尔Perai Jaya,它表明,只有人力资源(人力资源)部门会对员工给予善行帮助，如果他们表现不好,无法正确理解接收信息和完成他们的任务,这是因为IXORA酒店没有提供培训经理。

Training Manager is a role model for each staffs in the hotel. The training manager has to know about their employees, it is because to help their employees to make best use of their own abilities and it is the method to assist employee's to become more professional at what they are do. With the motivation of the training manager, the employee's can learn how to performing well and understand properly in receiving an information. The purpose of this motivation is to assist every employee in the hotel industry to find out how importance of staff training. In the hotel industry, the employee's doesn't' realized of the staff training, the hotel could be in a bad situation if the employee's do not take training seriously. It is because hotel line most focused to the guest, so if the training manager never provides a fully training and motivation to them this will down the business of the hotel. The level of service quality depends on the qualities of employee's. The qualities are about the knowledge, skills and thoughts which lead to a hotel survival and development. Train the staff also motivates and inspires workers by providing employees all needed information in work as well them to recognize how important of training. Training a staffs is the key task to help every employee's in the hotel industry to be more professional.

So from the observation that had been conduct in IXORA HOTEL SDN BHD that situated at Jalan Baru, Bandar Perai Jaya, its shows that only the HR (Human Resource) department is giving a good help for the staff if they not performing well and unable to understand properly in receiving information and complete their task it is because in the Ixora hotel there are no training manager provided. So what will this department do is, firstly they will identify the problem that the employee having. So for this case the human resource department will talk to the particular staff personally about their understanding and communication during a working hour either the employee can listen or having a language barrier when the human resource department does a briefing among all the staffs. Secondly is the source its mean, statement or information. The human resource department will give some information regarding their working style such like if they not performing well, the new staff will attendant for training within a few days while the staff that working as a permanent also will sent for conduct the training in case if they not performing well, unable to receiving information and complete their task. In the Ixora Hotel, there are two types of training that they provide which is internal and also external. Internal training means that the human resource department will train the staff in house and for external they will sent the staff for outside training.

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