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在丰田通用电子和英特尔的质量体系
Quality Systems In Toyota General Electronics And Intel

ISO 9000的分析,全面质量管理和六西格玛的概念，关于提高丰田、通用电气和英特尔公司的服务质量和生产率。

目录

介绍

在这个任务中,一直尝试分析三个主要概念,如ISO 9000质量全面质量管理和六西格玛。这三家公司通用电气、丰田(Toyota)和英特尔被确定为已经实现了这些原则的任务。

ISO 9000组织的质量标准由国际组织的标准维护。这些标准的主要目的是建立质量程序、文档、工作指导和维护产品和服务的质量。这是组织的认证方式，其显示,公司坚持质量标准(Heizer & Render, 2008, p.198).

全面质量管理的概念由组织来利用世界各地实现竞争优势,改善财务业绩。 (Edge man, 2006)爱德华戴明提供在组织中如何实施全面质量管理的14分。在文学方面，也是日本的一项用于改善持续改进实现目标和改进业务流程。Render, 2008, p.198-200)

全面质量管理的各种概念在以下段落被解释。全面质量管理的第一个概念是六西格玛专注于战略,使客户满意。它描述了过程,设计、产品高功能和更多的统计意义。西格玛及其符号表示标准偏差和这个特定组件用于生产缺陷最小化。

六西格玛过程:Dilioa.2009来源

六西格玛实施过程有五个步骤，可以缩写为DMAIC过程。这意味着定义、测量、分析、改善和控制质量的过程。下面的图表说明了六西格玛的过程。

六西格玛管理工具

Analysis of ISO 9000, TQM and Six Sigma concepts relating to improve service quality and productivity in Toyota, General Electric and Intel corporations.

目录——Table of Contents

介绍——Introduction

In this assignment, the attempt has been made to analyse the three major quality concepts such as ISO 9000, TQM and Six Sigma. The three companies General Electric, Toyota and Intel were identified for this assignment those have implemented these principles.

ISO 9000 is the set of quality standards for organizations maintained by International organization for standards. The main purpose of these standards is to set up quality procedures, documentation, work instruction and maintaining the quality in product and service. This is kind of certification for organization which shows that company has adhere to quality standards (Heizer & Render, 2008, p.198).

TQM concept is utilized around the world by organization to achieve the competitive advantage and to get improved financial results. (Edge man, 2006) Edward Deming provides 14points on how to implement TQM in the organization. In literature it is also used Japanese term Kaizen for the continuous improvement to achieve goals and improvement in business process. (Heizer & Render, 2008, p.198-200)

The various concepts of TQM are explained in the following paragraphs. The first concept of TQM is Six Sigma and it is focused on strategy to bring customer satisfaction. It describes the process, design, product in high capabilities and in more statistical sense. Sigma and its symbol means standard deviation and this particular component is used to minimize the production defect.

Six Sigma Process: Source Dilioa.2009

Six Sigma has five step implementation process abbreviated as DMAIC. It means define, measure, analyse, improves and control the quality process. The diagram shown below illustrates the process of Six Sigma

六西格玛管理工具——Six Sigma Management Kit

The next component is Benchmarking and it defines as the standardization of process, service, cost and practices. The benchmarking development process involved determine what needs to benchmark, fo本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。