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s one of the few skyscrapers that Barcelona has. The hotel underwent a total renovation in 2006, they installed new technology and upgraded the guestrooms and the bathrooms into modern, luxurious spaces to the standards of a 5 star hotel.

 

Hotel Arts is operated by theRitz-Carltonhotel chain.

 

The first Ritz-Carlton Hotel was build inBostonin 1927. In 1983 William B. Johnson got his hands on the rights of the famous Ritz-Carlton name. He assembled a four person development team in Atlanta, headed by hotelier Horst Schulze,to create the Ritz-Carlton concept.

Schulze instituted a company-wide concentration on both the personal and the data-driven sides of service: He came up with the company's well-known customer/employee-centered credo, "We are Ladies and Gentleman Serving Ladies and Gentlemen". He made the set of specific service standards on which Ritz-Carlton employees base their service on up to this day. Under his leadership the hotels earned two Malcolm Baldrige Quality Awardsand grew from 4 to 40 U.S. locations. In 1996 Schulze's group sold a 49-percent stake to Marriott. In 2000 the hotel company became fully owned byMarriot International.When Schulze left Canadian Simon Cooper became the newly-appointed President and COO, titles he retains to this day. Ritz-Carlton offers fractional residences around the United States under the name Ritz-Carlton Club. [2]

 

2.1.2 Ownership
The Hotel Arts Barcelona is owned by Deutsche Bank and several Spanish investors.[3] The Hotel is managed by Ritz Carlton and the hotel manager is Victor Clavell Estrada.

2.1.3 Legal form
2.2 Vision and Mission Statement
2.2.1 Vision and mission statement: what is the company's vision and mission statement?
THE CREDO

The Ritz-Carlton Hotel is a
place where the genuine care
and comfort of our guests is
our highest mission.

We pledge to provide the finest
personal service and facilities
for our guests who will always
enjoy a warm, relaxed, yet
refined ambience.

The Ritz-Carlton experience
enlivens the senses, instills
well-being, and fulfills even
the unexpressed wishes
and needs of our guests.[4]

 

2.2.2 Evaluate
A vision is an almost impossible dream and a mission is a written statement of the purpose of a company or organization. The mission statement guides the actions of the organization, it sets its overall goal and it guides decision making for every level of management. It's the direction for the company for within at least five years.

Their vision is to https://www.51lunwen.org/Accounting/ provide the finest personal service and facilities, for their guest who will always enjoy a warm relaxed yet refined ambience. If you see this sentence you can conclude that it's almost impossible. Their mission is to instill the well-being and fulfill even the unexpressed wishes and needs of their guests.

 

2.2.3 Mission Statement in practice
The mission statement is definitely reflected in my department. Every morning we had a briefing about all the things that happened with out guests, good and bad things. So for example when it was someone's birthday, everyone of our department kept that in mind so when someone came across the guest he congratulated him and gave him a little present. That is an example of fulfilling the unexpressed wishes of the guests. Every morning we also had a va本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。