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论文作者:留学生论文论文属性:硕士毕业论文 dissertation登出时间:2011-04-29编辑:anterran点击率:11904
论文字数:14363论文编号:org201104291043559392语种:英语 English地区:英国价格:$ 44
关键词:代写dissertation代写留学生硕士论文Service marketing
List of Tables
Table 1 Social Surveys - 17 -
Table 2 Secondary Research - 18-
Table 3 The Statistic of Incidents - 22 -
Table 4 Credit Note Analysis Breakdown - 23 -
Table 5 Statistics of The Week Started - 24-
List of Figures
Figure 1 Service Analysis ………………………………………………………………….-5-
Figure 2 The Processed of Retrospective Analysis ………………………………………-30-
1. Introduction
1.1 Short Introduction
In today’s highly competitive, global market place the pressure on organizations to find new ways to create the deliver value to customers grows ever stronger. Gradually, in emerging economies as well as mature markets, the power of buyers has overtaken that of the customer. The rules are different in a buyers’ market. In particular customer service becomes a key differentiator as the sophistication and demands of customers continually increase. At the same time, market maturity combined with new sources of global competition has led to over-capacity in many industries leading to an inevitable in many markets and the signs are that it will become even more of an issue as the ‘commoditization’ of markets continues. Better management means that customers are served more effectively and yet the cost of providing that service are reduced
1.2 Research Questions
The main propose of this paper is to find the root courses of the customer inquiry, which exists in the 3663 First for Food company. This paper will mainly do some analysis of the statistics, diagram, and literal data about the Customer Service of the 3663 First for Food Company. During the analysis, it is tried to find out the root courses of the inquiry. This paper will demonstrate the data about the company, using the root cause analysis technique, do some case study, and retrospective the data at last, find the root course of the customer inquiry. In order to improve the serv本论文由英语论文网提供整理,提供论文代写,英语论文代写,代写论文,代写英语论文,代写留学生论文,代写英文论文,留学生论文代写相关核心关键词搜索。