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ve not yet settled this account, we would appreciate if you would now do so at your earliest convenience for it has been outstanding for a considerable time. We therefore look forward to hearing from you in the near future..[9](PP.14-144)
作者用According to our records这个间接缓和模糊限制语来缓和对方未付款的事实。何自然认为说话人使用间接缓和模糊限制语作为话语陈述的依据时,应该说他是不同程度地同意这个依据的,这样可使话语更具客观性。[1]很显然,作者认同对方未付款的事实,但表达得非常礼貌得体。此外,in the near future的使用也可以给对方一个回旋余地,尽管从此信函中不难得知写信人十分希望对方立即结帐。可惜,在发出第三封信后,对方仍然保持沉默。纵然如此,作者在写第四封信的时候依然用了一些含糊词语来表示礼貌。信函内容具体如下:
(3)On 1st March this year we wrote to you drawing your attention to what appeared to be an unpaid account amounting to 8.098.00 for electronic equipmentsuppliedtoyoubetween10thDecember last year and 20th January this year. Statements of account had previously been sent to you on 28th December last year and 28th January this year, but we have not heard from you in reply. I now enclose a further copy of your statement for your easy reference. We are surprised not to have heard any reply from you on this matter, but if you wish to query any datails in the statement, we will be happy to discuss these with you. However, if the statement is in order, we will expect to receive your check in full settlement without further delay.[9](PP.14-144)
作者依然用what appeared to be来提醒对方付款。至此,收信人仍然觉得发信人并没有把他看成是有意不付款的一位商业道德败坏的商人。当然,从写信人使用We are surprised not to的表达,对方应能推知对方含蓄表达的不满。
语用含糊用于实施礼貌策略还体现在处理和回复客户的投诉函上。在处理投诉函时,作者一定要采取间接而委婉的语调,为客户着想,尽量减少他的损失。为此,作者必须恰到好处地运用语用含糊来体现作者的这种心怀客户的立场和态度。上述分析表明,恰当地使用语用含糊能充分体现礼貌,体现从对方的角度去看待和处理商务并尽量满足对方需要的精神实质。这样做,便于建立客户之间的诚信机制。
2. 语用含糊可以用来实施自我保护策略。
语用含糊的使用还起着自我保护的作用。在商务活动中,由于情事变更,或者其它不为作者所知的原因,发信人不能按客户的要求给出准确的答复。这时候,信函的作者最好使用含糊语以免回答错误而影响公司现象,或免于涉讼。另外,如果客户要求自己承担某种责任,或自己提供的信息会给其他客户本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。