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who could order their desired computer and Dell offers them better service and savings. The company builds the computer within three days and has it to the customer within one week.

Dell's Internet presence through www.dell.com, is an essential factor for the company's success and to sustain its competitiveness. By involving the customer from the beginning of the ordering process Dell.com makes business much easier to do for both parties, and establishes customer relationship while providing means for on-going customer service. With a number of links on the web site that focus on certain groups and customers, purchases can be made easily and efficiently. No matter what you are purchasing, Dell.com can help the customer to customise and evaluate its offers. It can assist an individual customer to choose a single notebook, or can assist larger companies and lease products that will help them lower their costs.

Dell launched a new service in 2000 to offer low cost products to its customers. It made it possible for customers to buy refurbished Dell products like notebooks computers, cameras, speakers and printers online. The returned equipment came from companies who wish to upgrade their systems and continue using Dell products.

Dell has enhanced its supply chain management by jointly working with i2 Technologies (a supply chain company which was acquisitioned by JDA in January 2010). i2 Technologies is an experienced supply chain management company that provides rapidly deployed solutions for factory planning and collaboration. The i2 SCM provides component suppliers and Dell planners with a global view of product demands and material requirements. It also provides a timetable for factory scheduling so employers can establish key reports based on accurate and timely data which shows the latest customers order, supplier commitments and stock status. This enabled Dell to plan orders and to communicate with suppliers every 2 hours, which resulted in increasing the efficiency in manufacturing and delivering exactly what the customers want. Also, it helps Dell to reduce cost, establish a stable working environment and reduce the total cost of production. Dell implements this strategy over its 120 Dell servers and more than 250 suppliers delivering more than 3,500 parts.

Dell introduced valuechain.dell.com in mid 1999. This web site was specifically set up to improve Dell's communication and relationship with it's suppliers and to improve it's supply chain management overall. The web site allows Dell's suppliers to follow their material throughout Dell's operations. Suppliers can log on the web site, check changes to orders, forecast cost reports, review negotiations, drop off invoices and check out their overall performance.

Dell purchases around 90% of it's supplies online. Central suppliers are usually located close to Dell's manufacturing plants in order to deliver supplies to Dell which are only a few hours old. This whole process is to gain more value out of Dell's relationship with its suppliers. By focusing on inventory control with it's suppliers Dell is able to take advantage of the decline in industry prices, especially relevant in these economic circumstances, and deliver those savings to the customers. This also gives Dell a competitive advantage over its competitors. In 本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。