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Today's fast pace work environment is causing the organizations to change the traditional view of what normal is. FedEx is a perfect example of the organization that is reframing its traditional view in effects of globalization, technology advances, complex multinational organizations, frequent partnering across national borders and company boundaries. The company was transformed by its founder into the world's leading overnight shipper and major force in ground shipping.

Within forty years of being a leader in delivery service the FedEx Company went though chain of constant and successful changes. The company was founded in June 1971 by Fred Smith with only two small French-made airplanes handful of employees using their own cars or rental tracks for deliveries and its first customer, the Federal Reserve System. Fed was transporting checks and other documents between banks overnight. At that time Smith was already thinking to expand the service with an impact in air-cargo transport. The main focus was on high priority items such as computer parts and medical equipment where fast deliveries were crucial. With help of investors within not even a year FedEx had nine Falcons and was ready to expend it service in Midwest and South with the hub location in Memphis. On March 12, 1973 only six packages were sent in the first overnight flight to Memphis but next month there were 168 packages.

There were also niepowodzenia, the company gained a negative attention when in 1975 Smith was accused of forging documents to obtain loans for the company. Fortunately, he was cleared of charges and resume control of its own company.

FedEx situation significantly improved when government deregulated the air cargo industry what lets FedEx carry more cargo on large planes. FedEx quickly reacted on the new government regulations and replaced small Falcons with Boeing 727, 737 and DC-10's. This had a tremendous impact on FedEx hub and spoke system. Not only planes where replaced but Smith purchased all leased trucked and run a designation operation to promise delivery by noon the next day for FedEx premium service. In early 1980 FedEx was a winner in the express delivery industry, an industry it has established. Among competitors such United Parcel Services and Emery, FedEx stand out as the first company to tap the over-night delivery market. Today, in one day (twenty four hour period) FedEx plane travel 500,000 miles which is equal to circling the globe twenty times. Smith expanded the company business again in 1981, adding the overnight delivery of letter and documents and in 1984 started operating around the world after purchasing Gelco Express International, an international package shipper base in Minneapolis, Minnesota and several overseas delivery firms. In this year the company rolled out a PC based automated shipping system.

In 1986 the company introduced hand held bar code scanners to track packages. Focused on the improvement of the service FedEx introduced Service Quality Indicator (SQI) in 1988 which allowed tracking lost packages, missed pick-ups, and late deliveries. The scanners were also used to re本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。