英语论文网

e as follows.

Capacity Problems:
There were around 2000 customers, and it was identified that those customers were experiencing problems related to capacity especially to the drink and food section.

Late Delivery:
Satisfaction of the customers is one of the key factors in the service operation management, method that focuses overall satisfaction by the nonstop products and services improvement and development. But in the drink and food section the customers were getting things late. This thng frustrated them.

Poor Quality of Service Operation Management:
There was no systematic way of dealing with the capacity problem. Poor quality of service operation management and wrong direction has created hap hazed among the huddle of the customers

Lines of Customers were not moving:
Two third of the line moved as intended, there was no lining place so unsystematic group created and blocked the passageway to the tills of cash. This also created uncomfortable environment, and consumers were barely even move from one place to another.

Groups or Huddles of Customers Jamming the Flow:
When the queue of the groups or huddles of the customers were not be able to move from one place to another this thing have started jamming the flow and impact the operation.

Customers were Looking Confused or Asking Directions:
When waiting in the queue of hot drinks only be told after 15 minutes that the queue was for particularly only for coffee, that the express was totally out of sight as it was around the corner. This has created confusion among customers and was confused which direction they have to move.

Customers were Unhappy or Discontented and Complaining:
Because of the entire above bad situation the customers including me were unhappy and dissatisfied with the Wimbledon unit of drink and food section.

The consequence I struggle these position is that they are always main indications to failure of operations and it is all to do with the flow of operations.

Possible Measures:
Successful service operation management needs that managers have handy on the assorted aspects of service operation management (Baldacci, Mingozzi, & Roberti, 2012). These involve explaining quality of service operation management in terms, considering the benefits and cost of quality of service operation management, identifying the reasons of poor quality if service operation management and identifying the requirement for moral and principled behavior. Comprehending proportions that consumers employ to judge the quality of service operation management of a services or products assist the firms to meet the expectations of the customers.

Generally the success of the organization depends on the fulfillment and control of the business operations. Efficient and effective service operation management can lead to success of the firm. Service operation management can be develop in the business firms via business operations remanufacturing, services or products specification and design, premeditated capacity planning for services and products, collective planning, improving service offerings, focusing on delivery departments, lean process, replication, improving waiting time, carrying efficiency in dealing with customers as well as to the partners or stakeholders or competitors (Michel, Bowen, &am