摘要:提供留学生市场学硕士论文范文市场有效性和大规模定制个性化策略:Measuring the effectiveness of a mass customization and personalization strategy: a market- and organizational-capability-based index
index in performance-based ratemaking.
Electricity J 9(3):46–53
Anderson EW (2000) Foundations of the American Customer Satisfaction Index. Total Qual Manage
11(7):869–882
Beaumont A, Libiszewski D (1993) A prescription for quality. Managing Service Quality 37(3):18–23
Bergendahl S, Wachtmeister A (1993) Creating an index, Managing Service Quality 3(4):19–22
Bligh P, Turk D (2004) CRM unplugged—Releasing CRM’s strategic value. John Wiley & Sons, New
York
Brecka J (1994) The American customer satisfaction index. Qual Prog 27(10):41–44
Chen S, Tseng MM (2007) Aligning demand and supply flexibilities in custom product co-design. Int J
Flex Manuf Syst 19(4)
Ellis L, Curtis C (1995) Measuring customer satisfaction. Res Technol Manage 38(5):45–50
Ennew C, Reed G, Binks M (1993) Importance-performance analysis and the measurement of service.
Eur J Market 27(2):69–70
568 A. Kumar, K. E. Stecke
123
Flynn B, Schroeder R, Sakibaba S (1994) A framework for quality management research and associated
measurement instrument. J Oper Manag 11:339–366
Hudson M (1995) The rating game. Credit Union Manage 18(2):31–35
Jiao RJ, Xu Q, Du J, Zhang Y, Helander M, Khalid HM, Helo P, Ni C (2007) An analytical approach to
affective design with ambient intelligence for mass customization and personalization. Int J Flex
Manuf Syst 19(4)
Kumar A (2004) Mass customization: metrics and modularity. Int J Flex Manuf Syst 16(4):287–312
Kumar A, Stecke KE, Motwani J (2004) An analytical framework to measure, benchmark, and improve
the strategic position of an organization using a quality competitiveness index. Int J Oper Quant
Manage 10(2):1–37
Kumar A, Gattoufi S, Reisman A (2007) Taxonomic and content analyses of research strategies and
application intensity of mass customization publications (1987–2006). Int J Flex Manuf Syst 19(4)
Low L, Aw T (1997) The human development index revisited. Singapore Manage Rev 19(1):1–17
Piller FT, Kumar A (2006) For each, their own. Ind Eng 38(9):40–45
Pine J, Gilmore J (1999) The experience economy. Harvard Business School Press, Boston, MA
Singh H, Motwani J, Kumar A (2000) A review and analysis of the state of art research on productivity
management. Ind Manage Data Syst 100(5):234–241
Spahi S (2007) Optimal level of customization for mass customization systems. Proceedings of the mass
customization and personalization conference, MIT, Boston, MA, p 33
Zeitz G, Johannesson R, Ritchie JE Jr (1997) An employee survey measuring total quality management
practices and culture. Group Organ Manage 22(4):414–444
Author Biographies
Dr. Ashok Kumar currently serves as Professor of Operations Management at Grand Valley State
University. He received his Ph.D. degree in Operations Management from Purdue University and taught a
variety of operations-related courses at Purdue, Ball State, Case Western Reserve, and Grand Valley State
Universities. His research focuses on operational issues in mass customization, Six Sigma, quality
assurance, integrated supply chain systems, advanced manufacturing systems, and operations strategy. He
has published in prestigious journals such as Management Science, Operations Research, International
Journal of Flexible Manufacturing Systems, European Journal of Operational Research, and IEEE
Transactions in Technology Management. He has won numerous awards for distinguished resear
本论文由英语论文网提供整理,提供论文代写,英语论文代写,代写论文,代写英语论文,代写留学生论文,代写英文论文,留学生论文代写相关核心关键词搜索。