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Consumer Motives And Behavior [5]

论文作者:www.51lunwen.org论文属性:硕士毕业论文 thesis登出时间:2015-06-07编辑:felicia点击率:22105

论文字数:11441论文编号:org201506042334077709语种:英语 English地区:英国价格:免费论文

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摘要:这是一篇留学论文范文,主要从慈善捐款看消费者的动机和消费行为,分析消费者对企业发展的影响。


Consumer behaviour is a field of study that has only been in existence since the 1960's, and as such there are many elements that have not yet been theorised. Most models are in reference to the process of decision making, rather than the behavioural characteristics that resolve the decision process to buy a certain product. However, we must consider the extent that one could ever understand the mind of the buyer; research trends would of course only show a generalisation of the sample, and of course the mindset will change by product, making studying behavioural characteristics increasingly difficult. Well acclaimed theorist Nicosia (1966, cited in Baker et al, 1988), was among the first to present a model in this field, flowcharting the process of decision making, with the steps from a consumer being exposed to a communication message, to purchasing and having a recognised post purchase experience. Andreasen's Model (1965, cited in Argyris, 1988) added to this, introducing the realms of attitude factors to the process, revolving around attitude formation and change occurring to changing external stimulus. A common issue of theorists and psychology in general is the issue that one will never know what is inside the consumers ‘black box', their psychological mindset in decision making, one can only allude to it. The Engel, Kollat and Blackwell (1968, cited in Baker et al, 1988) model refers to the ‘black box' as a central control unit, which consists of motives and response traits, including many factors such as perceptions, values, and past experience behavioural characteristics. Present teachings of consumer behaviour tend to refer to a uniform model depicting and grouping the elements that influence behaviour; these are namely cultural, social, personal and psychological factors (Kotler, Wong, Saunders, & Armstrong, 2005).


Baker (Baker et al, 1988) has produced the most thorough model of buyer behaviour, a composition of all of the above theorists, in which the decision making characteristics can be clearly defined. The equation is as follows:

P=f(SPPC, EC, IS, PF, CBBR)


In which a purchase (P) can be defined as a function of selective perception (SP) and the behavioural response (BR) of enabling conditions (EB), information search (IS), precipitating circumstances (PC) and cost-benefit analysis (CB) factors combined. So whilst it is relatively unknown what is involved in the consumer decision making process, there are a number of key areas that can be alluded to for investigation, that appear in most models.


In reference to charitable giving behaviours, treating the non-profit sector as anything other than one general research topic is uncommon, with researchers rarely distinguishing any sub categorisation of organisations, however some current findings are valid for the basis of understanding the differentials in motives and behaviours. It is known and studied that charities may take on a certain pseudo-human personality and hence certain personality traits can aid marketing efforts (Sargeant, Hudson, & West, Conceptualizing brand values in the charity sector:the relationship between sector, cause and organization, 2008), based on the generalised theories of corporate personalities by McEnally & de C论文英语论文网提供整理,提供论文代写英语论文代写代写论文代写英语论文代写留学生论文代写英文论文留学生论文代写相关核心关键词搜索。

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