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CRM Case Study On Orbitz: How to Insult, Irritate, Patronize, Stress And Lose Customers David Sims September 29, 2006 The ongoing Orbitz live CRM case study has been completed, and I'm sorry to report that through some of the worst customer service I've ever experienced, they've
论文类别：CRM人气：5137论文属性：案例分析 Case Study加入时间：2010-05-28免费论文 Free Thesis
ThesisCONCEPT OF CHINESE CUSTOMER’S SERVICEBuild up good relation with customerRobert Tong Diploma Thesis Thesis PaperSupervised by: Mr. Michael YouStudent name: Tong Shuang Wu (Robert)Student number:
论文类别：Marketing人气：7668论文属性：硕士毕业论文 thesis加入时间：2010-04-03原创论文 Original thesis
Dear As a valued customer of (name of company), we couldn't wait to bring you the good news. This letter is to announce the incorporation of our new customer incentive program (CIP?). Well, maybe we haven't thought of a great logo for it yet, but if you read on I think you'll agree that no
论文类别：商务信函人气：5807论文属性：留学文书加入时间：2010-02-04免费论文 Free Thesis
Dear It is our pleasure to notify you that a charge account has been approved in your name. We welcome you as a new customer and hope that you enjoy the convenience of your charge account. We have established a credit limit on your account in the amount of $ At such time as you may wish
论文类别：商务信函人气：10287论文属性：留学文书加入时间：2010-02-04免费论文 Free Thesis
Dear It has been over six months since we have had the opportunity to service your automobile. We certainly hope that we haven't done anything to offend you. If we have, please call us so we can find out what has kept you away. We invite you to bring your (make of car) 本
论文类别：商务信函人气：5495论文属性：留学文书加入时间：2010-02-02免费论文 Free Thesis
1. Describe the exchange process at Dell Computer. (2 marks) ‘Exchange is the act of obtaining a desired object from someone by offering something in return.’(Kotler & Armstrong 2005, p.7) Dell is tremendously convenient for customers and extraordinary responsive. It proceeds effectively si
论文类别：Marketing人气：2778论文属性：学期论文 termpaper加入时间：2010-01-28免费论文 Free Thesis
Research Topic: What kinds of factors will influence customer’s decision-making behaviour of second hand car’s industry in Auckland? 1. Purpose and significance of the study Nowadays, according to (ProQuest 2006) said: “The latest data demonstrate that consumers continue to cut spending on n
论文类别：Marketing人气：4755论文属性：调研报告 Research Proposal加入时间：2009-05-28原创论文 Original thesis
Research on the Customers' Satisfactory Degree of Large -Scale Supermakets 1 Introduction 4.1 ................4.2 Research objective 2 Literature Review4.1 ....................4.2 Determination of customer satisfaction 4.3 Research on ...........
论文类别：Marketing人气：2730论文属性：硕士毕业论文 dissertation加入时间：2009-03-31原创论文 Original thesis
Chapter 1. Background information of Philips 5Chapter 2. Total Quality Management 62.1 Overview of Total Quality Management 62.2 The development process of.........Chapter 3. KEY QUALITY IMPROVEMENT CONCEPTS 93.1 Processes and Systems 93.2 Customers and Suppliers
论文类别：项目管理论文人气：3300论文属性：硕士毕业论文 dissertation加入时间：2009-02-24原创论文 Original thesis
To Meet Customer’s Requirement by Launching a New Service A Paper Submitted in Fulfillment of the Requirements of the Degree of Bachelor of Arts 中文摘要 中海集装箱运输股份有限公司（简称中海集运）是以中国为基地的
论文类别：Marketing人气：4014论文属性：硕士毕业论文 dissertation加入时间：2008-11-23原创论文 Original thesis
Customer loyalty: how to measure it, understand it and use it to drive business success. Since it is now widely recognised that it is much less
论文类别：Marketing人气：3464论文属性：短文 essay加入时间：2008-09-11收费论文 Charging Thesis
The effectiveness of customer loyalty schemes on repeat purchase behavior in grocery retailing in China1. IntroductionAfter the stage of introduction and rapid development, the large-scale retail business market in our country enters a mature phase. In the fierce competition, many la
论文类别：Marketing人气：11359论文属性：文献综述 Literature Review加入时间：2008-09-11原创论文 Original thesis
The effectiveness of customer loyalty schemes on repeat purchase behavior in fashion retailing in China1 Introduction 1.1 Context Since the implementation of economic reform and open-up policy, China's economy has made tremendous progress. People's living standards are gradually impr
论文类别：Marketing人气：14332论文属性：文献综述 Literature Review加入时间：2008-09-11原创论文 Original thesis
DETERMINANTS OF CUSTOMER LOYALTY IN CHINA C2C E
论文类别：E-commerce and E-business人气：4644论文属性：短文 essay加入时间：2008-09-10收费论文 Charging Thesis
A Case Study of Politeness in Conversations between Customers and Shop Assistants in China AbstractThe study of the conversations between customers and shop assistants dates back to the 1950s when Mitchell started carrying out rese
论文类别：Fashion and Culture人气：8990论文属性：课程作业 Coursework加入时间：2008-07-21原创论文 Original thesis
