Mastering Knowledge Management:A Balancing Act Kirby Wright, PhD
President, KRW Knowledge Resources
October 18, 2005
Managing Information Assets in thePublic Sector: Information Management
at the Crossroads Conference 2005Session Overview
Session at last conference was on Personal Knowledge
代写留学生论文This session examines the evolution of KM - emphasizingthe need for balance and integration
Four themesOnce again, why is KM important?
KM remains personal... we need to work through what
this means
KM must also reflect the needs of different levels of theorganization - strategic, operational and personal andmust these must be linked
how do we make this happen?
Why KM?
Identifies 10 “flatteners” that have leveled
the economic playing field to such an
extent that our future is absolutely
guaranteed to be unlike anything we have
ever known.
Even now we are seeing massive shifts in:
global communications
global labour markets
business process decomposition
competition for educated talent
redefining competitive advantage
terrorism
international politics
energy independence
...
Public Sector “flatteners”
part of global economy and society
individuals and businesses have choices and options
In particular: the global economy needs low cost access to energy - the highprices will increase the pressure to (a) find secure access (Good for Alberta)and (b) develop cheaper (non-petroleum) alternatives (potentially good?)face the challenge to create conducive environments
to attract and retain people and businessChallenge: flatteners will place certain individuals, groups and sectors at risk
- challenge: how do we respond?
Not all societies/economies use knowledge with
same degree of effectiveness
4
Why KM (2)
“knowledge is what we buy, sell, and do” (Stewart)
Alberta’s 20 year vision (Today’s Opportunities, Tomorrow’s Promise)
Unleashing innovation — creating an environment that will bring new technology and
ideas into Alberta's traditional natural-resource based economy.
Leading in learning — investing in Alberta's learning system to ensure Albertans canaccomplish their educational goals.
Competing in a global marketplace — ensuring reliable export markets and keeping
Alberta competitive.
Making Alberta the best place to live, work and visit — improving the quality of life forAlbertans and keeping social services responsive, modern and affordable.to thrive, organizations and societies are becoming
increasingly knowledge intensiveKnowledge intensive organizations rely on knowledgeworkers
It is all about knowledge work and workers
Knowledge worker value comes from theirknowledge, skills and intellectual abilitiesAdd value by solving complex problems
Have autonomy to determine what and how work isdoneQuality of work is more important than quantityWork requires continuous learning and innovationKnowledge worker productivity is the greatest C21management challenge
6
Types of knowledge work
Integration (Info system
development)
• systematic, repetitive work
• reliant on formal/known processes
• collaboration across boundaries
Collaboration (New product
innovation)
• improvisational work
• reliant on deep expertise across multiple
functions
• dependent on flexible teams
Transaction / Replication (Call
Centre)
• known, recurring pro
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