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论文作者:www.51lunwen.org论文属性:本科毕业论文 Thesis登出时间:2014-07-10编辑:felicia点击率:13603
论文字数:7008论文编号:org201407101221586427语种:英语 English地区:中国价格:免费论文
关键词:global managerSun Microsystemsunexpected tripcustomer implementation teamescalating customer situation
摘要:杰姆斯是企业管理人员的代表,几个小时的时间,他需要会见遍布印度、法国,阿拉伯联合酋长国(UAE),和美国等45个客户。杰姆斯开始这次旅行的时候认为他会找到一个快速解决客户问题的解决办法,不幸的是,这种情况从来没有发生。本文以杰姆斯为例,探索企业管理的应对方法。
Greg James
Greg James’s early career had been promising. He had earned a bachelor of science in computer engineering from Stanford University, where he was regarded as a star engineer among the technical elites. His computer science professor described James as possessing “an uncanny knack” for solving complex technical problems. He had been sought by preeminent Silicon Valley technology companies, including Sun, which he chose after extensive research. James opined:
Sun was perfect for me because it represented a combination of opportunities that I felt I just couldn’t find anywhere else. I had the chance to help define the cutting edge of technological innovation. At the same time, Sun had the stability of a fairly established technology company where I could grow and develop professionally. It felt like it was the best of both worlds.
Within four years, he had risen through development projects to managing a team and budget in the Data Protection and Recovery Department. His team had consistently generated work that received rave reviews from customers. One customer sent James an e-mail praising his team for its “outstanding customer service from the beginning to the conclusion of the installation.” Five years after joining Sun, he was one of 50 managers to receive the coveted Sun Outstanding Manager award.
In the pursuit of a growing global presence for Sun, Lawry, the Global Markets VP, had tapped James for a high-profile global team management position geared at implementing the firm’s latest enterprisewide solutions for large Fortune 100 companies. This position required a team to implement and maintain systems across several countries. If a multinational organization had 20 sites in Europe, Asia, and the Middle East, it was up to James’s global team to seamlessly execute a plan to safeguard the data for that customer at those 20 sites. The Sun team had usually been contacted after the customer’s own IT group could not resolve the problem.
409-003 Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)
Sun Microsystems, Inc.
Sun Microsystems, Inc., provided companies with complete information technology (IT) solutions that included hardware, software, storage, and services. Espousing the notion that core innovations should not be proprietary, Sun had made its technologies open source. The company’s philosophy was that innovation was sparked when people were free to assemble, participate, and create. This, in turn, enabled market expansion, which had boded well for developers, consumers, and Sun.
Sun had originated in a student project at Stanford University. In 1982, Vinod Khosla, Scott McNealy, and Andy Bechtolsheim founded Sun Microsystems, deriving its name from the Stanford University Network (SUN). A year later, Sun signed a $40 million agreement with Computervision, a computer-aided design and manufacturing company. The company continued developing innovative network technology, as well as personal computers and supercomputers. Sun’s ownership of some of the leading pr本论文由英语论文网提供整理,提供论文代写,英语论文代写,代写论文,代写英语论文,代写留学生论文,代写英文论文,留学生论文代写相关核心关键词搜索。