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From the newspaper editorials, it can be observed that management misjudged in assuming that staff would simply pick up on the demands of terminal 5, without realising the expected volume and demands of the new terminal which was in sharp contrast to what they were used to in terminals 1-4. According to Chapman et al (2004), with the introduction of new systems or approach to working in an environment, there is usually a drop in performance, which can be attributed to glitches in getting used to the new system or way of carrying out work.

Contingency and failure of Risk Assessment

From the editorials analysed, it would seem that with the training that was carried out on the T5 baggage system, BA management did not act on the findings or results of the test carried out. This can only be described as blatant disregard or misunderstanding on the management of risk or gross incompetence.

According to Saff et al (2004), most software systems fail due to inadequate testing of system in its entirety, as most organizations or software developers are more interested in testing the system to scale through the process, rather than testing to reveal bugs and inaccuracies which is the fundamental purpose of testing in the first place [34].

Integrating Project Control Methods

According to Eason (1988), one of the areas that most organizations overlook when introducing a new system is change overload. This is a major risk factor as implementing so much changes too quickly without the adequate resources to deal with such a change is courting trouble as the collapse would be inevitable [12]. First of all organizations will need to take into account the type of change to be effected and the corresponding management system / resources to handle the new systems and address any impending risk which might arise [12].

Implementation Strategy

From the editorials analysed suggests that the “Big Bang” implementation method was utilized in the T5 project. According to Nah et al (2003), this is one of the most difficult kinds of implementation, as existing system is being discontinued in its entirety as the end of one day and a new system replaces it on the following day. A highly publicised example in recent years was the overnight switch of the London Stock Market to electronic trading in 1986.

Limitations of this Approach

Complex System Integration

Although in principle, this might have appealed as a very quick process in switching over to terminal 5, however, in practice it is a method that is fraught with so much risk as the implementation of over 21,000 PC's, and a very complex baggage system is very risky due to the need for incorporating training and system integration which would take most members of staff a long while to master.

Human Resource Limitations

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