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M&DDiv assignment:Strategic human resource management [2]

论文作者:51lunwen论文属性:课程作业 Coursework登出时间:2008-02-21编辑:点击率:4861

论文字数:3316论文编号:org200802211748275160语种:英语 English地区:澳大利亚价格:$ 33

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Psychology, Vol.20, No.3, pp.351-357. Chan, L.L.M., Shaffer, M.A & Snape, E. (2004) “In Search of Sustained Competitive Advantage: The Impact of Organisational Culture, Competitive Strategy and Human Resource Management Practices on Firm Performance.” International Journal of Human Resource Management Vol 15, Issue 1: 17-35. Coghlan, D. (1993), "A person-centred approach to dealing with resistance to change", Leadership & Organization Development Journal, Vol. 14 No. 4, pp. 10-14 Coen, D., (2001), “Building Call Centre Culture”, Tarzana, CA: DCD Publishing Crome, M. (1998), “Call centres: battery farming or free range?”, Industrial and Commercial Training, Vol. 30, Iss. 4. De Cieri, H., Kramar, R., Note, R., Hollenbeck, J., Gerhart, B. & Wright, P. (2005), Human Resource Management in Australia. Strategy- people- performance. (2nd edition), Mc-Graw-Hill: Sydney. Deary, S., Iverson, R. & Walsh, J. (2002), “Work relationships in telephone call centres: understanding emotional exhaustion and employee withdrawal”, Journal of Management Studies, Vol. 39, No. 4, pp.471-496. Deery, S., Brown, M., Plowman, D. & Walsh, J. (2001), Industrial Relations: A contemporary analysis, McGraw-Hill, NSW. Kyle, N. (1993), "Staying with the flow of change", Journal for Quality and Participation, Vol. 16 No. 4, pp. 34-42. Michie,J., and Sheehan,M. (2005) “Business strategy,human resources,labour market flexibility and competitive advantage”, International Journal of Human Resource Management,Vol.16,pp. 445-464. Myers, K. and Robbins, M. (1991), "10 rules for change", Executive Excellence, Vol. 8 No. 5, pp. 9-10. Nadler, D.A. (1981), "Managing organizational change: an integrative perspective", The Journal of Applied Behavioural Science, Vol. 17 No. 2, pp. 191-211. Sprigg, C.A., Smith, P.R. & Jackson, P.R. (2003), “Psychosocial risk factors in call centres: An evaluation of work design and well-being”, Health and Safety Executive, pp.1-81. Steinburg, C. (1992), "Taking charge of change", Training and Development, Vol. 46 No. 3, pp. 26-32. Sumukadas, N. (2006), “Employee involvement: a hierarchical conceptualisation of its effect on quality’, Journal of Quality & Reliability Management, Vol. 23, Iss. 2. Zaltman, G. and Duncan, R. (1977), Strategies for Planned Change, John Wiley & Sons, New York, NY. 论文英语论文网提供整理,提供论文代写英语论文代写代写论文代写英语论文代写留学生论文代写英文论文留学生论文代写相关核心关键词搜索。

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