英语论文网

er rate of Four Seasons is very low, the staff in Four Seasons can feel happy and focus on providing high quality service (Hallowell, Knoop & Bowen, 2002).
The core values of OEH are through the following approaches to impact its human resource management. Firstly, rational allocation of human resources should make the ability of a staff match with requirements of a position well. The majority of OEH’s general managers are local people and they are more independent in making decisions. Guests always receive correspondence from the hotel’s general managers describing local art, wine, events and other cultural happenings, etc. (Frei, 2002). They can decide on everything from soap to decoration and staffing. Such human resource management allocation of OEH is beneficial to OEH in provision of guests with experience of individuality and authenticity to establish personal relationship between the guest and local property, which can bring it highest RevPar rates in the hotel industry. Secondly, communication plays an important role in an enterprise’s human resources management process, effective communication such as encouraging employees to conduct trans-department thinking and discussion can stimulate staff's sense of innovation, which helps managers to acquire more feasible suggestions (Enz, 2009). The general managers of OEH work more independently, their work attitude is “my responsibility is for my hotel and my customers are my clients”, and they seldom share information, showing that in the process of human resources management of OEH, the communication between general managers is insufficient.

References

Enz, C. A. (2009). Human Resource Management: A Troubling Issue for the Global Hotel Industry. Cornell Hospitality Quarterly, 11(50), 578 - 583.
Frei, F. X. (2002). Orient-Express Hotels. Harvard Business School, 10(29), 1-17.
Hallowell, R., Knoop, C. I., Bowen, D. (2002). Four Seasons Goes to Paris: “53 Properties, 24 Countries, 1 Philosophy”. HBS Premier Case Collection, 12(12), 24.
Kattara, H. S., Weheba, D. and El-Said, O. A. (2008). The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction. Tourism and Hospitality Research, 10(8), 309 - 323.
Segarra-Oña, M., Peiró-Signes, A., Verma, R. and Miret-Pastor, L. (2012). Does Environmental Certification Help the Economic Performance of Hotels?: Evidence from the Spanish Hotel Industry. Cornell Hospitality Quarterly, 8(53), 242 - 256.

本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。