英语论文网

论文语种：英文
您的研究方向：管理
是否有数据处理要求：否
您的国家：英国
您的学校背景：英国，排名第二
要求字数：3000
论文用途：mba课程作业
是否需要盲审（博士或硕士生有这个需要）：否
补充要求和说明：要求, 題目内容如附档。用Statistic, Sampling and Sampling disturbution of sample mean, Hypothesis等

英国mba课程作业Statistical test report about the hardness of Bushing (rubber part) and some explanations

1. Introduction

In the modern market with increasingly fierce competition, the www.51lunwen.org/mbaessay/ customers’ satisfaction and loyalty have been more and more significant for an organization. In addition, complaint-handling is one important task for enhancing the customers’ satisfaction of service which has attracted significant interest in the Marketing literature (Blodgett et al., 1997; Maxham and Netemeyer, 2003; Smith et al., 1999; Tax et al., 1998). Effective complaint resolution is important for maintaining customers’ satisfaction. Those consumers with highest loyalty the brand are commonly those whose complaints have been properly solved, as indicated by TARP (1979).

1. Introduc在现代市场竞争日益激烈，客户满意度和忠诚度已组织越来越重要。此外，投诉的处理是提高客户服务已成为市场营销文献中的重大利益满足的一个重要任务（LB等人。，1997；最大、Netemeyer，2003；Smith等人。，1999；税等人。，1998）。有效解决投诉保持客户的满意度是非常重要的。这些消费者的品牌忠诚度最高的通常是那些投诉得到妥善解决，如由问题资产救助计划（1979）。

2. Theoretical framework 4
2.1 Population Vs Sample 4
2.2 Sampling distribution 5
2.2.1 Distribution of Sample Means 5
2.2.3 Sampling Distribution of Sample (Population) Proportion 5
2.3 What is a hypothesis? 6
2.4 The Null Hypothesis (H0) and the Alterative Hypothesis (H1) 6
2.5 Test statistics 7
2.6 Level of significance and Rejection Region 8
2.7 The calculation of the value of the test statistic (or P) according to the sample data 8
2.8 The comparison between the value of the test statistic and the critical value obtained through the examination of critical value table such t-table 9
3. Design and implementation of primary data collection 9
3.1 Simple random inspection 9
3.2 The determination of the hardness of the Bushing (rubber part) 10
3.3 The hardness of the Bushing (rubber part) (Primary data) 11
4 Presentation and interpretation of primary data collected 12
4.1 Sampling distribution 12
4.2 Statistic hypothesis testing 12
5 Conclusions and discussion 15
5.1 The pass-rate of the remaining 144000 pieces of bushing (rubber part) and 60000 pieces of bushing (rubber part) in the inventory produced by the manufacturer 15
5.2 The explanation for the complaint from the customers 16
6. References cited 16

6. References cited

1. Ashley, B. Taste Testers Notice Little Difference Between Products (1996). USA Today, September 30, pp. 6D.

2. Blodgett, J., Hill, D., & Tax, S. (1997). The effects of distributive, procedural, and interactional justice on postcomplaint behavior. Journal of Retailing 73 (2), 185-210.

3. Matheson, L. A., Lattimore, P. K. & Baker, J.R. (1997). Statistical Processes: Quality Control and Social A Drug Testing Application. Socio-Econ. Plann. Sci. 31(1), pp. 69-82.

本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。