英语论文网

c/repeatable
Expert (Physician/ Adv practice Nurse)
• high complexity/judgment-oriented
work
• highly reliant on individual expertise
• dependent on highly proficient K.
workers
Known/ Judgment/Complexity
Recurring
High level of
Interpretation
Level of Collaboration
Ind
Team
7
What is KM?
Creating new
knowledge
Sharing and
transferring
knowledge
Managing
Existing
Knowledge
KM
Approaches
Communities
and Networks
Experts
Content
Processes
8
Where is KM working?
Auditor General - KM and Project Mgt
Farm Credit Canada - Communities
Lend Lease - iconnect - connecting experts
AAFRD - collaboration teams
SEARCH Canada - evidence-based practice
9
What does this mean for IM?
with respect, KM is not IM (and IM is not KM)
distinctive but linked concepts - importance of
complementarity
IM focus on “efficiency” - capturing and organizing (and
making available) extensive explicit resources
Managing quantity is key challenge
KM more interested in “effectiveness” - providing access to
the right resources [including information, judgment,
insights] (on a timely basis)
Managing quality is prime challenge
It is vital to manage IM and KM in different ways.
10
IM is not KM... Considering different
balancing tensions
Balance
what information needs to be captured - range from
everything (just in case) to more selective and then
determining what is included and what is not.
centralizing repositories versus individual/team
management of information resources
only documents versus wider array of media resources
individual role to manage versus organizational function
Tension - often IM involves “compliance” - does this work?
[Hint: not for KM; IM... maybe?]
11
Emphasizing the personal side of knowledge
Knowledge work = problem solving
Consider: policy development, budget planning, reporting,
ARs, contract management... these are issues (problems) that
you work with -- based on a broad view of problems (with a
problem not being interpreted as being negative)
Organizational success is ultimately based on the capacity of
individuals to solve problems and make quality decisions
Problem solving is a knowledge-intensive process
Not all knowledge workers have the same problem solving
capacity (or ability to work with knowledge processes)
12
Knowledge process quadrants
Cognitive
Processes
Information
Processes
Social
Processes
Learning and
Development
Individual Capacity
Social Capital Capacity
Organizational Capacity
13
Exploring the quadrants
Cognitive/Analytical
-apply expertise to solve different types
of problems
-apply sense-making and pattern
recognition
-integrate information, experience,
techniques within context
Information
- acquisition and search
(including focused search, browsing
and subscribing)
-review and assess
-compile and store
-cull
Social
- find people and experts
-extend networks
-engage in collaboration
-ask and provide information to others
Learning / Development
- create new knowledge
-develop sense-making and pattern
recognition skills
-reflect on work and learning
-increase effectiveness
14
Expertise and knowledge work
Not all knowledge work is the same... similarly knowledge