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Customer Service Proposition [5]

论文作者:www.51lunwen.org论文属性:作业 Assignment登出时间:2014-06-09编辑:lzm点击率:7292

论文字数:2504论文编号:org201406091133073849语种:英语 English地区:中国价格:免费论文

关键词:Customer Service Propositionvalue propositionincreasing company profits客户服务培训价值主张

摘要:This paper tends towards the view that soft skills training may be an unnecessary expenditure of capital and training time for many organizations, however this view is strongly refuted by Ramsoomair (2004), who claims that soft skills are ignored because of an obsession with tactics at the expense of strategy.

f Presentation
The majority of results will be presented in graphical form, using Excel or some other spreadsheet program to demonstrate the correlations, if any exist. Equally, the survey results will be made available in the appendices, and the data charts themselves will be presented, together with explanations for any anomalous results or unexplained trends. More detailed explanations of the methods used, potential sources of bias and other relevant information that has arisen from the survey data will be covered in the main body of the report.

  The company financial data will also be made available, in its complete form, through the appendices of the report, and the relevant data will be identified and explained, together with any other possible explanatory data, in the main body of the report. The final conclusions will be presented in verbal form; however they will be supported, wherever possible, by the relevant extracts from the basic data and analysis. Any potential sources of error or bias that may affect the final conclusions for the three objectives will likewise be covered in a similar way.


  References
1.Boomer, L. G. (2005) Soft skills can mean hard dollars for your firm. Accounting Today; Vol. 19 Issue 6, p. 22.
2.Buhler, P. M. (2001) The growing importance of soft skills in the workplace. Supervision; Vol. 62 Issue 6, p. 13.
3.Civelli, F. F. (1997) New competences, new organizations in a developing world. Industrial & Commercial Training; Vol. 29, Issue 7, p. 226.
4.Compensation & Benefits for Law Offices (2005) Here's Why Training Still Matters. Vol. 5 Issue 4, p. 8.
5.Computer Weekly (2005) Young IT professionals get advice on 'soft' skills. p. 36.
6.Crosbie, R. (2005) Learning the soft skills of leadership. Industrial & Commercial Training; Vol. 37, Issue 1, p. 45.
7.Journal of European Industrial Training (2003) IT managers need more soft skills. Vol. 27, Issue 2-4, p. 202.
8.Kelly, L. (2004) Soft skills are key for future IT managers. Computer Weekly; p. 37.
9.Ramsoomair, F (2004) The Hard Realities of Soft Skills. Problems & Perspectives in Management; Issue 4, p. 231.
10.Thilmany, J. (2004) Going Soft. Mechanical Engineering; Vol. 126 Issue 3, Special Section p. 4.

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