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Appendix one

Treating people how we like to be treated.

We neverunderestimate the potential impact of our business on society. Wefirmly believe that we can be a force for good. We can do this bylooking after our people, promoting healthy living, supportingeducation, getting involved in the community, advancing inclusivity andmanaging our supply chain.

Training and Development

We are committed to developing our people to bring out the best ineveryone, and estimate that we spend around ￡23 million each year ontraining. All of our staff have access to training programmes and apersonal development plan, with six-monthly reviews, to ensure thatthey have the right skills to do their job. Through our Talent Spotting programme, every employee has a career discussion with their linemanager to plan their career at Tesco. Their details are then put in atalent pool to help individuals to make the most of opportunitiesavailable to them.

In 2003 we launched the Living Service training programme afterresearch revealed that, although service at stores was good, we wantedit to be even better. To help improve the workplace atmosphere, LivingService was set up in-store to train the whole Tesco team in newskills. The main message from the programme is that our attitude iswhat makes the difference between good and great service. The three Living Service expressions – Know Your Stuff, Show You Care, and Sharea Smile were created by staff to show what Living the Values lookedlike.

Our commitment to training and development is also one of our greatestcontributions to the international markets in which we 本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。