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t he could not advertise that fact. Still, the Americans felt unsatisfied. James could do nothing about the differing regulatory laws among the various countries. He thought that he had explained to his team that they had to accept the country-based benefits differences: “This is part of global collaboration.”

 

409-003 Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

Perceived Neglect

James realized that there was equal-opportunity disgruntlement among the subteams. The UAE team also had complaints. After he had pressed Nazr, the technical lead for that site, he learned that the team felt they did not have sufficient face-to-face contact with James, and they were nervous about becoming a subgroup to the India office, which would have placed them even further away from James.

 

Nazr went on to explain:

The team feels disconnected not just from you, but from the company as a whole. In fact, we all worry that our performance evaluations will suffer because you may not understand the unique culture and business challenges of our Middle Eastern market.

 

For the first time, James had learned that the team members feared that they would be deemed incompetent because they had consistently missed deadlines that James had set in the last few months. Their culture, however, required extensive—and time-consuming—relationship building before contracts and commitments could be finalized. They often worked at two paces—at their country’s pace, and at the company’s faster pace with its time-sensitive deadlines.

 

During his trip, James had been sideswiped by the realization that Nazr’s team had strained relations with Ashok’s team. As Ashok was preparing to take on responsibility for the region, he often volunteered his experience and expertise. At first, the UAE team had been grateful for his guidance; they did not, however, want to work under Ashok. James had heard from Devilal, who had spent a week in the UAE office:

Rahul sent me to Ahmed’s team when they were having trouble setting up a custom application for a client. I really sympathize with those guys—everything takes so much longer, so they have to work all the time to make our deadlines. But it was really uncomfortable to be there, because I know Ahmed and Rahul don’t get along. No one talks about it, but I think it’s because Ahmed is from Pakistan. I try not to think about those things, but it is a big deal for some people.

 

U.S. Subteam Viewed as “Favorites”

James had cringed when he was accused of playing favorites with his US team. Members of the three non-US teams had said that they sometimes received e-mail threads following an ongoing conversation between James and the US team. By the time the threads reached them, it appeared as though decisions had been made, and they were copied only as an afterthought. James realized that he had spent more time with the US team: “We do have more of the water-cooler conversations, but I do not understand how that makes me a bad guy. I overheard one of my guys say, ‘With Greg, the rich get richer and the poor get poorer.’ I really felt the sting of that comment.”

 

All this passed through James’s mind as he ended the video conference with Lawry. He noted the cold comfort of her words: 本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。