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Global markets are pressuring us to span operations across multiple time zones. There is no going back. You need to figure out how to build consensus. You're not going to be able to get that developer from China and India and Prague all in the same room, and a lot of issues quite frankly are time sensitive. You have to make sure that everyone is fully engaged because you are managing systems for our most important clients.

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) 409-003

Moving Forward

James knew that Sun was under tremendous pressure from its competitors and could not risk losing customers. He considered himself lucky to have survived the HS Holdings disaster by averting a lawsuit, but he knew that if he did not find a solution to his team’s troubles, his meticulous career planning might fall off course.

James recalled sitting in his boss’s office, soon after he had received Spurlock’s terse e-mail. He had never seen him that angry. Being on the receiving end of such criticism for the first time was shocking to James. His heart raced as he remembered Spurlock’s stern warning: “Fix it. Fix it now. Greg, I want you to tell me your short- and long-term plan to make certain that this never, ever happens again. Something in your process is broken!”

The lack of face-to-face interaction with his teams in France, the UAE, and India was a problem, and he wondered whether he should increase face time by traveling to every site on the first and third weeks of the month or do the opposite and reduce face-to-face interaction with everyone, including the US team. James also considered conducting multiple all-team meetings throughout the week to increase communication across cultural and national boundaries. He questioned whether his problems were with the larger structure of his team. He also had doubts about whether his customer demands were even suited to the number of team members and the Open Work environment. He wondered, most of all, if he had mismanaged the team. What could he do differently moving forward?

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Exhibit 1 HS Holdings’ Online Banking Implementation and Support

Source: Case writer.

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) 409-003

Exhibit 2 Sample Open Work Suitability Survey Questions
Work Preferences & Characteristics: Please check (√) the description that best captures you and your work situation.

[1] I am good at planning and organizing my work so that it can be done effectively from any location.

[2] When I am away from the office environment, I find it difficult to motivate myself to set my own goals and accomplish them.

[3] I have the self-discipline necessary to work productively in an unstructured work setting like my home.

[4] The office environment is not an important source of social contact for me.

[5] I would miss people or feel isolated working by myself at home.

[6] My coworkers accept and respect those who do not to come into the office every day (i.e., work from home, etc.).

[7] The ability to work anytime, anywhere is very important to me.

[8] I need flexibility in my workplace choices as a way of balanci本论文由英语论文网提供整理，提供论文代写，英语论文代写，代写论文，代写英语论文，代写留学生论文，代写英文论文，留学生论文代写相关核心关键词搜索。