ce and sharpen employees' skills so that they can do work precisely and hastily. Employees learn and practice new procedures, new technologies to perform better and that helps in developing organisation with brisk pace.
Coaching is defined by Eric Parsloe (1999:08) as; 'a process that enables learning and development to occur and thus performance to improve. To be successful, a Coach requires knowledge and understanding of process as well as variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place'. Counselling is very close to coaching but counselling uses encouraging approach. Counselling involves listening employees' concerns over workplace, then giving suggestions to improve.
Coaching and counselling gives employees motivation and a clear view of employee commitment to organisation. Eric pasole (1999:09) has divided coaching process into 4 steps that can be depicted as follows:
Coaching is a directive approach to individual's professional development. Coaching plays a very vital role in business developments, and is usually carried out by senior management. Managers instruct employees according to their job. Coaching usually involves streamlining individual's concerns, solving problems and increasing employees' performance by giving directions to work.
Vocational
Education and Training
Vocational education and training also referred as career and Technical education and is very suitable for employees attached to practical based profession and for specific occupation. In vocational education and training learner usually learn a specific area of procedure.
In early days of 20th century vocational education was only considered for lower level employment like welders or mechanics. But as economic demands get higher and workforce diversity increases more and more businesses started investing in vocational training and now vocational training is intensely adopted by industries such as tourism, business management and information technology.
Multitasking
Multitasking enables employees to work on more than one process or department. Multitasking terminology also relates to information technology where multiple processes are carried out at same time but, in
business environment multitasking is a strategy where single employee possesses multiple skills called multi-skill.
Multi-skill or multitasking increases productivity and creates flexible workforce with more understanding of business needs. Multitasking helps business during shortage of manpower. Multitasking not only helps business development but also provides benefits to employees in term of increased salary and job security. The more individual is capable & flexible to business the more he is preferable.
Workshop
It's an effectual approach towards professional development when it comes to a group of people. Workshop & presentation gives a defined knowledge to workforce in a short time with low budget but also has some concerns attached with it i.e. insufficient time to analyze and practice learning outcomes. Benefits of this approach are:
Learner benefits by learning proven behaviours and process
Learner learns new techniques
Evaluation
In order to achieve exception business performance, it is critical for an organisation to keep HRM
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