Introduction
Business corporation is affected and influneced by marketing attribute and determinants that induce or pressures the
代写term paper firm’s market edge and market performance entirely. Suitably, such attribute and determinants are the one’s credited in deciding and verifying whether the corporation has met their corporate mission and vision and if they are proficient to please and comply with fulfillment of their buyers (Oliver, 1997). Consequently, there are quite a few tactics and styles that can be deliberated so as to uphold market advantage and corporate competencies within the business market. A number of marketing methods and styles confer stress in the long-term maintenance and fulfillment of the consumers by the provision of their quality products or services which truthfully suit their demands and needs. While these marketing methods and styles have been employed and applied for various purposes within the consumer’s life cycle, acquiring and maintaining consumers remain its prime objectives. At this period, the deliberating of such methods and styles had enhanced as businesses confer more priority to their markets. Aside from that, transitions in the consumer trends had cause the enhanced interest of businesses for the marketing style and method.
Background of the Proposed research
1.2.1 Overview of British Airways
Literature Review
Customer relationship Management Concept
1.2.3 Managing consumer relationship and Marketing
1.3 Proposed research Objectives
1.4 Proposed research Questions
PROPOSED RESEARCH METHODOLOGY
3.1 Introduction
Proposed research Design
3.3 Participants
3.4 Proposed research Instruments
Reference
Best, J W 1970, Research in Education, 2nd Ed. Englewood Cliffs, N.J.: Prentice Hall, Inc.
Butler, S 2000, Changing the Game: CRM and the e-World. Journal of Business Strategy, 21, 13-14.
Cohen, et al.,
https://www.51lunwen.org(2000). Legal Research in a Nutshell, (7th ed.), St. Paul, West.
Cohen, S, & Moore, J 2002, ‘Today’s Buzzword: CRM’, Public Management, vol. 82, no. 4, p. 10.
Creswell, J W 1994, Research design: Qualitative and quantitative approaches, Thousand Oaks, California: Sage.
Creswell. J.W. (2003) Research design. Qualitative, quantitative and mixed methods approaches. Thousand Oaks, CA: Sage
Dyché, J 2001, The CRM Handbook: A Business Guide to Customer Relationship, Addison-Wesley Professional.
Khirallah, K 2000, Customer Relationship Management: How to Measure Success. Bank Accounting and Finance.
Knights, D, and Morgan, G 1991, 'Corporate Strategy, Organizations and Subjectivity: A Critique", Organization Studies, 13(2): 211-28.
Mays, N. and Pope, C. (2000) Qualitative research in health care: Assessing quality in qualitative research. BMJ, 320, pp.50-52
Mitas, S, Almirall, D & Krishnan, M s 2006, ‘Do CRM Systems Cause One-to-One Marketing
Moschis, G, 1994, Marketing Strategies for the Mature Market, Westport, C.T. Quorum Books.
Oliver, C, 1997, Sustainable competitive advantage: Combining institutional and resource-Based views. Strategic Management Journal, Vol 18. No. (9), pp. 697-713.
Palmer, AJ 1996, "Integrating Brand Development and Relationship Marketing", Journal of retailing and consumer services, V3, no 4, pp 251-257.
Peppers, D., and Rogers, M. 1997. The One to One Future : Building Relationships One Customer at a Time. Bantam Doubleday Dell Publishing.
Ragins, EJ, and
本论文由英语论文网提供整理,提供论文代写,英语论文代写,代写论文,代写英语论文,代写留学生论文,代写英文论文,留学生论文代写相关核心关键词搜索。