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论文作者:留学生论文论文属性:硕士毕业论文 dissertation登出时间:2011-03-25编辑:anterran点击率:6472
论文字数:10247论文编号:org201103251035004444语种:英语 English地区:英国价格:$ 44
关键词:Industrial Training Report(ITR)quality service
1.1 Profile of Thistle Johor Bahru Hotel
1.2 Training Schedule (19/4/2010-04/9/2010)
6 Findings for Objectives
All the analysis and proposal have been done about the topic “The Quality of Front Office Service”, the answer of this topic could be summarized as follows:
1. For the strengths of front office service quality in Thistle Johor Bahru Hotel, we get:
---- Experience Staff
---- Good Team work
---- Ambience and Layout
2. For the weakness of front office service quality in Thistle Johor Bahru Hotel, we get:
---- No proper training program
---- The staffs are not motivated and awakened
---- Lack of introduction to customer
---- Language barrier
---- Staff Attitude
4. For the opportunities of Front office service quality in Thistle Johor Bahru Hotel, we get:
---- Public interest due to new brand & product
---- Newly refurbish hotel will attract many customers
---- Re-positioning can regain the expect business and untapped markets
---- Able to cater to open function events
---- Easy access to neighborhood country—Singapore
---- Variety Concept to cater for exclusive banquet events.
5. For the threats of Front office service quality in Thistle Johor Bahru Hotel, we get:
---- https://www.51lunwen.org/StudentPapers.htmlOver development of hotel in Johor Bahru area, dilutes the market share
---- little awareness of Thistle brand in Johor Bahru and spore market perceived as 4 star due to lack of brand recognition
---- Concern on poverty and increasing crime in Johor Bahru
---- Malaysian economy recession from 2009
7 Conclusions