Operation Management

Table of Contents
Introduction 1
Significance of Process Design 3
Performance of Cellular Layout against Process Layout 6
Other Influential Factors 12
Conclusion 13
Reference 15
Operation Management
Introduction
A crucial management issue for most corporations is the effective design and implementation of their business processes. The process design paradigms of Hammer and Champy (1993) and Davenport (1993) suggest that the operations management techniques used successfully in manufacturing are sub-optimal in information-intensive service operations settings. Their papers (Davenport and Short, 1990, Hammer, 1990) and subsequent books have provided the starting point for an independent theory of information technology-enabled process design in service industries.

题目自拟 (关于Operations Management)
截稿日期 2008年3月10日
大学：the  Buckinghamshire business school 远程教学MBA课程 
课程作业
字数 3000
要求：
Operations Management is the management of an organization's resources to provide the products and services for the organization's customers. This is done by using processes to transform resource inputs into outputs, which must be of the right quantity, to the correct quality, at the right time and at the right price to meet customers' needs.
Successful Operations Management 英语论文网 【http://www.51lunwen.org】starts with Process Design.
You are asked to demonstrate your knowledge of this aspect of Operations Management in the form of a short report. You may use your own company as the basis of this report.
1. Introduction, with a brief review of how Operations contributes to the performance of the organisation (include the Performance Objectives)
          15% of marks
2. Explain the importance of Process Design in meeting these objectives, giving both a Product and service example.
25% of marks
3. Taking a repetitive Business Process, with which your are familiar, discuss the advantages and disadvantages of using a Cellular Layout as against a Process Layout, in terms of Resource Utilisation (which affects Cost) and Flexibility (which affects Service).
40% of marks
4. What other Process Design factors might be important in relation to this particular business, give reasons?
10% of marks
This coursework should be approximately 3000 words in length and should be presented in report format. You should include several references to academic texts, which should be referenced using the Harvard style. Additional material may be included in an appendix (not included in the word count).
Marks (10%) are also awarded for the overall presentation, accessibility of the information and referencing.