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论文作者:www.51lunwen.org论文属性:本科毕业论文 Thesis登出时间:2015-04-08编辑:felicia点击率:22696
论文字数:论文编号:org201504072353429626语种:英语 English地区:英国价格:免费论文
关键词:英国论文
摘要:这篇文章是一篇英国留学论文,简述了全球化对IT服务的影响,希望通过这篇文章的学习大家能够对英国毕业论文的写作有更深刻的认识和了解。
In this section we would discuss in detail, the key drivers to a successful GDM.
Source: Capgemini, 2008
一个成功的GDM的主要推动力——KEY DRIVERS OF A SUCCESSFUL GDM
STRONG PROCESSES
Strong processes are the backbone of a successful Global Delivery Model. There is a strong need for detailed, documented and time-tested processes for all the activities and interfaces.
* Strong quality and project management processes ensure delivery excellence.
* World class processes for knowledge management and sharing resources encourage improved learning among teams.
* Processes for managing talent ensure that the projects get the best and most motivated people.
* Strong processes for interaction and communication within team make it possible for globally distributed groups to interface and collaborate in an effective manner while delivering excellence on a continuous basis.
On the other hand, processes, while strong, should leave ample space for creativity and flexibility. It is only then that the Global Delivery Model (GDM) can create far more value than the traditional sourcing models. Here is what it will translate into:
* Quicker, seamless transitions, and early project ownership
* Optimum onsite/ offshore mixes through intelligent allocation of the available resources
* High degree of predictability through processes, sharing and reuse
* A strong relationship approach to ensure continuity and business focus
* Sharing of best practices and tools across the enterprise
* Depth and quality of resources, continuously trained and retrained to suit project needs
* Adherence to SLA based pricing models to ensure good Return on Investment (ROI) and drive customer satisfaction
流程架构——PROCESS architecture
Companies rely on processes to consistently deliver high quality solutions while executing a number of engagements from multiple locations. According to the policies adopted by a leading IT services provider: values, vision and policies should form the first level of the three-tiered process architecture. These are then implemented through process execution at the next level. These processes are defined with clear ownership and clearly defined roles and responsibilities.
Quality System Documentation
Quality System Documentation defines clearly all the processes that should be put into place. These documents provide the engineers and consultations with a vast repository of detailed procedures, templates, standards, guidelines and checklists.
The comprehensiveness of these documents supports all tasks from higher-level information abstraction and definition to tasks such as coding and documentation. This is crucial to assure clients with the delivery of high quality and predictable IT solutions that meet their business needs. These documents should also be monitored and updated regularly.