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论文作者:www.51lunwen.org论文属性:作业 Assignment登出时间:2016-02-11编辑:carrie2点击率:9483
论文字数:1906论文编号:org201602041727555331语种:英语 English地区:澳大利亚价格:免费论文
摘要:让更多的人用非暴力沟通的艺术使他们协调各个人、组织乃至国家之间的冲突,他们可以在一个地方所有利益相关者需求满足解决一致。
' The needs, values, desires, etc. that are developing our feelings.
' The concrete actions they request in order to enrich our lives.
1. Observation观察
' Entails separation of observation from evaluation
' Observations ought to be specific to time & context
' Combining observations + evaluations often sounds like a criticism
2. Feelings感觉
Requires us to distinguish between what they FEEL and WHAT they THINK
EX: 'I feel like he ought to know better.' {expresses a thought not a feeling}
EX: 'I feel disappointed when he promises to drive within the speed limit and then gets another speeding ticket.' {feeling}
3. Needs需求
' Entails acknowledging the needs behind our feelings
' What others say & do may be the stimulus, but never the cause of our feelings.
' When a negative message is communicated to you, you are able to select to:
i. Blame ourselves
ii. Blame others
iii. Sense our own feelings & needs
iv. Sense the feelings & needs hidden in the other person's negative message
4. Request要求
' Entails asking for actions that might fulfill our needs
' Requires use of positive language
' Requests ought to be clear, positive, concrete action
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